face it. u need me more.....

Discussion in 'Lawn Mowing' started by bobbygedd, Sep 24, 2003.

  1. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Posts: 10,178

    how do like peoples attitudes towards us lowly lawnfolk? customer of 3 years:" how much to aerate and seed?" me: " that 'll be a cool $200." her: " WHAAATTTTT???? YOUR PRICES ARE WAY TOO HIGH! " me: "really? what would u expect to pay for this service?" her: "well, i think it should just be included in the lawn package, at no extra charge." me:" HA HA HA HA HA, yea right, and if i click my heels 3 times, we will both be in kansas." her: " look bob, lets face it,you guys are a dime a dozen, YOU NEED ME MORE THAN I NEED YOU!." now, the acid in my stomach is reaching boiling temperature. me: " excuse me? if i remember correctly, 3 years ago YOU called me! u said u been through 10 services, and not one of these monkeys could get it right. now your place looks sweet. if it werent for me, this place would still look like a slum!". her: " WHAAATTT?". me: "you heard me, i dont have idiot tatood on my forhead. if u want it done, call and let me know, im very busy, im going, goodbye."so boys and girls, how do u like that attitude? i didnt mind so much about her grunting at my price, but when she laid this"u need me" cr*p on me, i thought i would self combust.
     
  2. jaytee

    jaytee LawnSite Member
    Posts: 26

    *conversation was probably more along the lines of this*

    " how much to aerate and seed?" me: " that 'll be a cool $200." her: " WHAAATTTTT???? YOUR PRICES ARE WAY TOO HIGH! "

    me: "ok..a cool $150.00"

    her "nope..too high"

    me: "ok $100.00"

    her "nope"

    me: "ok 75.50 and a book of stamps"

    her: "deal"


    the moral is...i find it kind of hard to believe how some of you "business owners" talk to your clients the way you say you do... i dunno..im a newbie...
     
  3. GeorgiaGrassMan

    GeorgiaGrassMan LawnSite Member
    Posts: 147

    Hey jaytee - he's in New Jersey. If you aren't rude in Jersey, people think you just fell off the turnip truck or something.
     
  4. twins_lawn_care

    twins_lawn_care LawnSite Senior Member
    Posts: 932

    hey bobbygedd
    wait three weeks until her grass is waist high, then call her and ask her if you still need her anymore, or if she needs you!
    Then say you're busy taking a nap!:sleeping: :D
     
  5. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Posts: 10,178

    jay? its like this my man. since u r a "newbie", let me splain sumtin 2 u. when you are in this business, people tend to think u r a loser. not all, but most. i am sick and tired, of being sick and tired, of having to justify my pricing, and worth, to these lowlife homeowners . when i hire a professional to give me an estimate, i dont: question his pricing, tell him how to do his job, or jerk him around in any way. instead, i do: appreciate him giving me his time. respect him and his experience. and then call him back, wether i hire him or not, to thank him for comming by. i refuse to waste my time on people who i cant make money from. one thing i learned: keep all emotion out of business. it is business. u do it to make money. if i cant make money from someone, i dont waste my breath on them. end of it
     
  6. Duncan Lawn Care

    Duncan Lawn Care LawnSite Member
    Posts: 79

    Bobby, next year include it in the lawn package and raise her weekly cut $10.
     
  7. lawn perfection

    lawn perfection LawnSite Senior Member
    Posts: 347

    You tell um bobby! I can go broke at the house.
     
  8. maple city

    maple city LawnSite Senior Member
    Posts: 305

    I try to say things a little nicer than Bobby may at times, but I agree 100% with him. I am so sick and tired of people trying to talk me down on prices. Maybe the first couple of years when I really needed the work, I could be talked down, but after you're in this awhile, you realize that your prices are fair, and the cheapos that try to argue prices just aren't worth your trouble.
     
  9. sildoc

    sildoc LawnSite Silver Member
    Posts: 2,925

    All I can say is respect people like they respect you. Givem one chance and if they are still thinking you are a lowlife lawn boy dropem and let ol man mow it.
    They usually come around again and then you hit them double!
     
  10. mike9497

    mike9497 LawnSite Senior Member
    Posts: 954

    ive been doing this line of work for 6 years.my first two years i was all nice and sweet to my customers.well more than half of them got rid of me the third year and 2 of them tried sending me to court to get money out of me.well i learned my lesson.the only person im nice and sweet to is my mother and girl friend.my customers i treat like customers.there not a friend not even a buddy.i talk nice to them but when they make smart remarks and what not i have to fire back hard.to show them im not a push over.i even had one customer that was taking a class on lawn and garden care. A HOME OWNER CLASS.well every time i was at his place he would come out and start drilling me on things.well i would give him the right answer but then he would turn around and say oh my teacher said thats wrong.i say to him all the time.did he work in the trade or just take that stupid class your in? i would like to meet that teacher.im sure he has a BS degree
    in planting (B*** S*** Degree) its sad but some of these customers are real stupid.i had one that thought i died because i had one of my guys mowing it and not me so she thought i died and sold my biz lol
     

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