Opinions needed here! We have had a town-home association for many years. Over those years, they have left and returned to us twice for our great service. This year, they had not given us a renewal well into October and then on the 25th -they dropped the bomb! They were not able to give us specific reasons and said it was not a price issue. I told the Property Manager that this was a lack of professional courtesy because they hadn't brought up any issues over the summer for me to correct, and now we are undersold on the equipment for snow removal, with little chance of finding accounts that already aren't locked in with someone for snow. So, I reminded them of the "30-day cancellation" and they agreed to retain our monthy service through November to honor it. Here is the question.. All of our longtime and renewing customers receive additional fall clean-up work well into November, weather permitting and as a perk (it does make our spring clean-up easier). Last year, this association had their FINAL clean-up performed on 10/26. This year it was on 10/24, with 21.25 labor hours and 22 Cu Yd waste HAULED. They got a great clean-up. On November 11, I get a call from the mgmt co wondering when we are going to do the fall clean-up!!!??? I informed them that we have completed our contract to which their reply was "we are still contracted with you through November due to the thirty day clause". My reply was that our contract states that our fall clean-up will be completed by 10/31. They are threatening to withhold payment and I told them they will be in collections. OK, finally the question; would you give this HOA a free $1200 clean-up given the circumstances?