Fall Cleanups

Discussion in 'Landscape Maintenance' started by longislandlawn, Nov 10, 2013.

  1. longislandlawn

    longislandlawn LawnSite Member
    Posts: 134

    I am getting a lot of calls for fall cleanup estimates, the only thing is people say, I will get back to you. Only a few cleanup estimates am I actually closing a deal, right on the spot. My prices compared to my competition are very reasonable. Is it because the leaves are not all off the trees yet around here and people are not ready for cleanups? How long after a estimate do you guys usually follow up.?
  2. 32vld

    32vld LawnSite Gold Member
    Posts: 3,984

    Do you ask them when they want the work done?

    Do you try to schedule the work at the time you submit the bid?

    I did some weekly clean ups last for the first time along with the one time deal after all the leaves fell down.

    This year I sent a letter to all of my clients offering five weekly clean ups or one time for the same price. That service would start the first week of November, skip Thanksgiving week because I could not do every one in three days. It also would allow me to have three days to use to catch up if I got rained out during the first three weeks.

    Then I would do the next two weeks after Thanksgiving.

    Two brand new customers when given the price to do a clean up I gave them the same options and they went with the 5 week as well.

    Now if some one was to hire me next week they would get the same price structure except that the first week was gone they would only get 4 visits.

    Hire me after the first two weeks then it would be 3 visits.

    Once my weekly schedule is filled. All new clean up jobs will be done one time and after the 5 week period is finished.

    People do not want there grass left smothered. They also want to know when you can service them. They do not want to hear I'll put you on my schedule and will get back to you when the date gets near,

    That comes across as undependable in the customers eye.

    I do not get every clean up bid. At best as I can remember I got about half.

    All as I can say is what I have said many times before. It takes about three years for a business to take off. You will get there.

  3. A. W. Landscapers  Inc.

    A. W. Landscapers Inc. LawnSite Bronze Member
    Posts: 1,287

    It's hard to tell since we are not there with you.

    If they don't agree to buy, you haven't lifted their barrier that is preventing them from making the buying decision.

    As the salesman, it is your job to either get the buyer to reveal their barrier or remove the barrier prior to it being revealed. Once this barrier is removed, the buyer will feel confident enough to make the buying decision.

    I don't have a set time frame for following up on estimates…it depends on several things...how badly I want that particular job…did the person seem sticker shocked…how much other work do I have…is there another estimate that needs to be prioritized…did the buyer mention that they are getting several estimates…how hard do I want to work to get this job…is my time better spent doing something else...
  4. echo

    echo LawnSite Bronze Member
    Posts: 1,695

    They're either getting other estimates or they're not hiring you. If they want you they'll hire you on the spot or call you. We don't follow up. Leave a card with the estimate and if they want you they'll call. They found you once, they'll find you if they want you.
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  5. Tizzy

    Tizzy LawnSite Senior Member
    Posts: 383

    all of our regular customers get our full fall service with mowing contract which starts with mowing/bagging once the leaves start falling steady (usually ends up as 4 cuts) then we do a full cleanup. they get billed regular mowing price for the bagged cuts. we keep track of how much extra time was spent bagging and then add it onto the cleanup. normally it is anywhere from 2-4 hours extra that we tack onto the full cleanup. people seem to like it this way as their lawn is always clean. it also makes the full cleanup easier since everything is getting removed regularly.

    as far as fall cleanup customers go they will usually get 1 or 2 full cleanups.

    our fall cleanup prices are probably the most competitive in the area. we land 85% of fall cleanups for non mowing customers. and that is mainly because we have invested a lot of money into good equipment to get the work done fast. We use carbon copy forms for estimates of this nature, we come up with a price on the spot, if people want it done they sign the bottom accepting the charges and they get a copy of the quote. and are then scheduled if they say we will get back to you, we write them off as a no go but hold the quote for 30 days if they call they call but we don't follow up. we have never gotten a job on a follow up phone call from a quote. people either want you or they dont
  6. echo

    echo LawnSite Bronze Member
    Posts: 1,695

    Yep, and when I hear "I'll talk it over with my husband/wife", we're not getting the job.

    Unless they haven't gotten all/other estimates yet, they have a number in their head on what they want/are willing to pay.

    Many have no idea of the market/cost to have leaves cleaned up/removed.
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    Last edited: Nov 10, 2013

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