Commercial is always a more involved process for us. Phone calls, personal introductions, site visits, faxes, e-mails, gifts.... you name it, and we are able to find a nonevasive, tactful way to approach companies. Developing a good rapport with the reception staff works wonders.... Since we have spoken to them (reception staff) several times before the company is chosen to provide service, we call, thank them for helping us, giving us info, etc... and ask them their favorite pizza place, what they want, and when they want it. And it is sent, exactly what they want on the day they want it - compliments of us. This really makes an impact.