my contracts state that standard cutting heights, will be determined by me, pending weather conditions, and will be in the best interest of the health of the grass.it also states that "extras will be charged accordingly". my client base is growing weekly, and i am getting too many requests for "can you cut it shorter?", and, "while you are here, can u take that bundle of branches away", etc. i'll be sending out a "friendly reminder" notice to all clients, reminding them that #1-any requests above and beyond our contracted agreement, will be charged extra. if they don't ask for a price, i will not quote one, but one will be added to the bill. be it $2, $3, or $100, SOMETHING will be added to the bill for anything above and beyond our original agreement. one example is: a new client called, and asked me to be sure to bring a chainsaw next time i come to cut the grass. i did. there was a limb(ground level, and only about 4 ft long) that she wanted wacked. i did it, it took approx 30 seconds to start the saw, cut the limb, and throw it in the truck. i added $3 to her bill. she flipped. another client asked for a price on trimming. it was too high, he then trimmed his own bushes, and left piles of crap in the lawn, which i mowed around. another client, had his tree growing over the fence, into the neighbors yard, the neighbor, cut the branches, and threw them back over the fence onto the lawn, therefor obstructing my mowing path. i mowed around them. the grass is so high in these spots now, i think there is a family of pymies living in there. i'm also getting alot of requests for blade height adjustments, i don't lower for anyone, but, if i can charge for it, why not? i'm thinking of a $3-$5 fee for blade height adjustments. any input on any of this? my regular clients know the routine, but like i said, we are growing rapidly, and i now need to break in a new crop of customers.