Fire a customer

Discussion in 'Lawn Mowing' started by Yard Gnome Landscaping, Jul 28, 2004.

  1. Yard Gnome Landscaping

    Yard Gnome Landscaping LawnSite Member
    Posts: 9

    I have a customer that is a very large PITA. I would like to fire them but i want to do it professionaly as I have other customers in the area. Any idea on the best way to go about doing this?

    I was thinking of sending them a letter stating that I feel it would be in everyones best interest if i no longer service their account.

    Something like that.

    Any input would be great.

    Dale
     
  2. CamLand

    CamLand LawnSite Bronze Member
    Posts: 1,300

    what has the customer done to you to want to axe them??
     
  3. HOOLIE

    HOOLIE LawnSite Gold Member
    Posts: 3,981

    I fired one of my PITA's earlier this year. I told her, "after much thought and careful consideration, I have determined that I cannot provide the level of service you desire within the time frame I require to make your job economically viable for me"

    The more big words you use, the smarter you look...
     
  4. locutus

    locutus LawnSite Bronze Member
    from NC
    Posts: 1,266

    When I drop a PITA customer, I couldn't care less how the other accounts in that neighborhood feel about it. Most of the time they knew the person was a PITA before I did.
     
  5. growinandmowin

    growinandmowin LawnSite Member
    Posts: 28

    i agree with hoolie
     
  6. Mr. Magpie

    Mr. Magpie LawnSite Senior Member
    Posts: 322

    I'm assuming you've tried to raise the price?

    If you really wanted to be professional, you could find another guy for them, if that's possible, on top of a quick letter. You might even get a finder's fee for it. But, to be fair, I would warn the guy about how much of a PITA they were.....
     
  7. matthew horner

    matthew horner LawnSite Senior Member
    Posts: 696

    I believe its woopsidaisy.

    Matt
     

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