Firing customers

Discussion in 'Organic Lawn Care' started by ecoguy, Jun 2, 2010.

  1. ecoguy

    ecoguy LawnSite Member
    from Duncan
    Posts: 234

    Do you recommend it?
     
  2. fl-landscapes

    fl-landscapes LawnSite Silver Member
    Posts: 2,542

    if your not making money off the account or if you are but they are not worth the headaches......fire em. Thats why you are a business owner, you make the choices.
     
  3. Stuttering Stan

    Stuttering Stan LawnSite Bronze Member
    Posts: 1,503

    I just fired a PITA today. She questioned every charge and then wanted to pick and choose what she pays for AFTER the work is done. This account really didn't fit into my route anyway. I have too many good customers that I would rather service. Don't be afraid to pull the plug.
     
  4. ecoguy

    ecoguy LawnSite Member
    from Duncan
    Posts: 234

    Next question. How do you fire them?
     
  5. JDUtah

    JDUtah LawnSite Silver Member
    from UT
    Posts: 2,636

    Fire them by making them quit. "Due to the attention that your lawn needs, your price will now be double what it was."

    If they keep paying and it still isn't worth it do it again.. until they leave, or until you are satisfied with the compensation.
     
  6. ICT Bill

    ICT Bill LawnSite Platinum Member
    Posts: 4,115

    Just watch Donald Trump's program "you're fired"

    I guess it would depend on the circumstances but generally your are sweet and nice and tell them you are not able to take care of their account anymore, never burn bridges you never know who they are friends with

    If you know a landscaper that would fit them better give them the name and number
     
  7. Akita

    Akita LawnSite Member
    Posts: 25

    Give them to your competitor as a late April Fools day gift that keeps on giving.
     
  8. Shegardi

    Shegardi LawnSite Member
    from Ohio
    Posts: 198

    I have fired a number of customers over the years. I had one tell me he just was not satisfied and I had done everything he asked included retreats which were not agronomically necessary. I told him that "there are some people in this world that will never be satisfied with anything and you are one of them".

    Get rid of the PITA and move on.....not worth worrying about, there are millions out there who really need and appreciate our services.
     
  9. phasthound

    phasthound LawnSite Platinum Member
    Posts: 4,560

    I have found this method to work well. It is fair to all parties.
     
  10. dallen

    dallen LawnSite Member
    Posts: 59

    I had to get rid of an account because their teen age, centerfold daughter was killing me. She would constantly prance around the pool wearing next to nothing and get right up in my face whenever possible. She always wanted to help and bombarded me with questions and mindless drivel. Applying sun tan lotion was not in my job description. I finally caught her mother at home one day and told her she was going have to find someone else to do their work. She asked me to check out some decking boards so I walked around the house to the pool. She came out a few minutes later wearing a robe which she promptly dropped to the ground. Stark naked underneath - another centerfold. Straight out of The Graduate. I walked away. I now regret that. Kind of.
     

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