First skidsteer demo a no show.

Discussion in 'Heavy Equipment & Pavement' started by AWJ Services, Mar 27, 2006.

  1. AWJ Services

    AWJ Services LawnSite Platinum Member
    from Ga
    Posts: 4,276

    Sad too say drove 45 miles to meet the guy too deliver it too the jobsite and he says another salesman took it and that was the only machine they had like it.

    I actually called him before I left to meet him at the predetermined time and there was no answer too make sure everything was okay.
    Actually he did not tell me about this until about the time we were supposed too meet.
    90 miles and 4 hours wasted.

    It sure left a sour taste in my mouth for this John Deere dealer.

    Hopefully things will get better.:)

    Zane Bates
     
  2. thepawnshop

    thepawnshop LawnSite Senior Member
    Posts: 387

    AWJ, every manufacturer makes good machines. Some have a few more bells and whistles than others, but basically they all do what they were designed for. I think what you need to find is the best dealer instead of the best machine. I know there are some that think dealer support isn't that important, but I can tell you it is!

    Take my situation...good dealer support allows me loaner machines when mine is down, demos before every purchase and on occasion, reduced rents on bigger machine for bigger jobs. Fortunately for me, my great dealer is a JD dealer, but as I have said before...if these guys sold an off brand I would still be buying from them..they care that much about their customers.

    Mam, I'm sorry about your demo but if it is any help, let me share my first encounter with my JD dealership. I stopped by their office and told them I was in the market for a skidsteer. Chatted for a while and left. Called teh Cat dealer and he had a demo out there within a couple of days...JD was nowhere to be seen. Right before I pulled the trigger, the JD sales guy showed up...had a machine to me the next day and I loved it. Ever since, I have never had to call twice for anything. Even if I have a simple blown hose, he brings me one. Sets up service for me and when I ask for a demo, it is there ASAP.

    What I guess I am saying is that though things started on shaky ground for me with my JD dealer, it has been nothing but smooth sailing ever since. Give him another shot...ONE MORE SHOT. If he drops the ball, then that is a dealership that does not want nor do they deserve your business.
     
  3. Craftybigdog

    Craftybigdog LawnSite Senior Member
    Posts: 425

    Take a look at Bobcat!
     
  4. AWJ Services

    AWJ Services LawnSite Platinum Member
    from Ga
    Posts: 4,276

    As far as dealer size in Atlanta

    1. Yancey Brothers -Cat
    2. Metrac - John Deere (the ofending Dealer)
    3. TEC - Komatsu
    4. Bobcat


    I have been assured by the Bobcat people of there support but there customers sing a different tune.(corporate store)

    The salesman at John Deere calls me and leaves a message too call him back for a reshcedule and I do and get his voicemail and no return call yet?
    Even though they are really big and can suport there customer should I expect better service after the sell than before?

    My needs are simply a machine that will lift 3000 pounds and have tracks and CHA.

    John deere around 41 k
    Takeuchi around 45 k
    Bobcat Way too much. 50k

    Sad too say I am down too 2 machines based on Support.JD and Cat

    1 machine because of quality and price.Takeuchi

    I my be overreacting about the situation who knows.

    The JD looks good on paper thats for sure.

    I wish more slales people would spend less time talking and more time doing.:drinkup:
     
  5. neversatisfiedj

    neversatisfiedj LawnSite Bronze Member
    Posts: 1,028

    Demo'ed a CAT yesterday. Will never drive a Bobcat again ! Pick it up Friday. '04 232
     
  6. UNISCAPER

    UNISCAPER LawnSite Bronze Member
    Posts: 1,426

    Sale people doing no shows are every indication that if and or when your machine needs service they will do the same. I'm pretty spoiled, any time I have ever needed Caterpillar service it takes about an hour and they are there. Though I don't expect anyone to be at my beck and call in an hour, I find it unacceptable for ANYONE regardless of brand to wait over 24 hours. Average wait times in San Diego are, Miramar Bobcat, 3 1/2 days. Pauley Equipment (New Holland Kubota) 5 days. E-Z Equipment (Deere) 5 days. Midland equipment (Komatsu) 6 days. You don't even want to ask how long it took for the one and only Komatsu dozer we ever owned to be repaired, over and over again.....

    These morons don't seem to understand that when my equipment sits, I can't bill the time they are waiting for the rimple dimp mechanics to do their jobs so I can make the money it takes to make my payments.

    So, if you have a no show salesman, guess what it is going to be like after the sale....Machinery is only as good as the support it has once the sale has been made. In 7 countries and 15 states any time we ever needed CAT to be there, they were. They understand that idle machines means stagnant cash flow. There are no other manufacturers that I have seen that do as good of a job. None. And that is 75% of how we determine what machines we buy.
     
  7. Gravel Rat

    Gravel Rat LawnSite Fanatic
    Posts: 9,544

    You guys must be abusing the crap out of your equipment if you need it repaired all the time. Even the rental Bobcat skid steer and excavators rented at the local rental place only need very minor repairs couple times a year. The rental machines have been rolled over and well abused.

    The simple problems you don't need a dealer to come and fix it a good heavy duty mechanic can repair 99% of the problems. Our dealers are well over 4 hours away we don't need them we have local mechanics that have a ton of experience that can do the work for less money.

    Like I said do the repairs yourself you will save 200 dollars or more.

    I would be a little P/Oed if I drove all that way and the dealer doesn't show up with the machine to demo. The Deere dealer in B.C. isn't like that here in the lower corner of B.C. .

    Personally I don't like the way the lift arms are on the Deere skid steers there is too much linkage and pivot points to wear out and get sloppy.
     
  8. Tigerotor77W

    Tigerotor77W LawnSite Bronze Member
    from Germany
    Posts: 1,891

    AWJ, what about the Case 445 or NH C190? I know I'm not normally a big fan of either, but maybe the big players (especially Bobcat... what is with that price? Digdeep?) need another name in the game to show that you mean business.
     
  9. iowacatman

    iowacatman LawnSite Member
    Posts: 93

    Amen to that brother (pass me one of those):drinkup:
     
  10. Squizzy246B

    Squizzy246B LawnSite Senior Member
    Posts: 837

    ROFL:laugh:
     

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