Follow up calls

Discussion in 'Business Operations' started by dmk395, Mar 19, 2002.

  1. dmk395

    dmk395 LawnSite Bronze Member
    from Ma
    Posts: 1,003

    After giving estimates and waiting, do you give follow up calls? If so what do you say?
     
  2. Kent Lawns

    Kent Lawns LawnSite Senior Member
    from Midwest
    Posts: 870

    Absolutely!

    If not presented in person, we ask if the received it and whether they had a opportunity to review it.

    They respond from there and the bid is recatagorized in our system:

    a. We answer questions and get a service commitment.
    b. We answer questions, their still undecided and we set up re-phone date.
    c. They decline service and we archive the proposal for next year.

    After you bid, follow thru
    After you service, follow thru
    After you bill, follow thru
    After you collect, follow thru

    60% of customers are lost (all industries) because of company indifference.
     
  3. Nebraska

    Nebraska LawnSite Senior Member
    Posts: 525

    We have followed up at least 3 times, but after that it becomes futile.

    They are then archived into a past quote group and "re-marketed" (if such a term exists)


    Anyone have a rule of thumb as to how many times to followup?
     
  4. Kent Lawns

    Kent Lawns LawnSite Senior Member
    from Midwest
    Posts: 870

    On the 2nd call there needs to either be a commitment or a meaningful dialogue.

    Even if we do not get the job, we've found good follow-thru establishes us as the solid #2 choice ready to step in if the contractor falters.
     
  5. Nebraska

    Nebraska LawnSite Senior Member
    Posts: 525

    Commitment emphasized!?
     
  6. Harvestman

    Harvestman LawnSite Member
    Posts: 233

    We will do two follow ups.
     

Share This Page