I dropped my lawnboy off 2 weeks ago at the shop. He tried conning me into buying a new one $700. i said, let me think about it before you do the work ($300). An hour later i called the shop, and gave them the OK to do the work. 2 weeks have gone by, and me being paitient, didn't call them until today, asking if they were finally done with my machine. He answers the phone and tells me they never got the OK and my mower has been sitting there doing nothing! No calls saying what do you want to do with this mower in our shop? So I told him I'll pick it up and do the work myself......... there is no loyalty. I'm jealous of you guys that have great support from you local guys. this is one of many on my list of dealer complaints, and it takes alot to get me upset.