This is our first year with over 250 accounts. We seem to get a few complaints daily. I know my guys do a very good job, I work with them, sneek up and watch them work, check out there work when they are done, I can safely say they do an excellent job. An our prices really can't be beat, because on most of our routes we have at least 2 to 3 houses on the same block. I really get aggravated hearing people complain when they have no reason to. I was just wondering what some you medium sized firms to do keep customer complaints down, and make sure customers are satisfied.