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Forget any customers?

Discussion in 'Lawn Mowing' started by alpine692003, Aug 3, 2004.

  1. alpine692003

    alpine692003 LawnSite Bronze Member
    Posts: 1,502


    Have you guys ever forgotten to service a customer?

    I just realized I had forgotten about my 1st customer today, she called me saying are you coming over to trim my hedges?

    I was like uhhh... excuse me?

    Ya i hae you marked down for Aug 3rd, 12pm..

    OH ****!!! i said..

    Sorry, i'll have to do it next week on wed..

    :eek: :eek: :eek:
  2. Avery

    Avery LawnSite Bronze Member
    Posts: 1,389

    I sometimes forget one but I have a guy on my crew with an excellent memory. He always reminds me....
  3. alpine692003

    alpine692003 LawnSite Bronze Member
    Posts: 1,502

    lucky you!

    All i have is pen, paper and a software! which happens to be this one customer i had forgotten to write down
  4. sildoc

    sildoc LawnSite Silver Member
    Posts: 2,925

    Yes. I hate backtracking a route after I am finished and showered to hit up one I forgot. Doesn't happen often but when it does it sends the day in a whole whirlwind. Usually a new customer though.
  5. Mico Landscaping design

    Mico Landscaping design LawnSite Member
    Posts: 238

    have to admit with the rain and back tracking doin the route 2 sepearate days.. i missed one the other day... Had the forman rember 3 days later and he told her well since we forgot to do it u get a free cut... went back 3 days later and put it back on the route oops did i do that? i hate it when that happens GRRRR!
  6. Itsgottobegreen

    Itsgottobegreen LawnSite Silver Member
    Posts: 2,177

    Did it last week. I had a vacation mowing to do. Well the customer showed up at my house to pay me. My comment was what were you paying for. I didn't do any work for you yet. Yes you did you cut our lawn while we were on vaction. Well I didn't cut it. I had ended up putting it on the schedule for the wrong week. Which is why I didn't do it. O'well. Their neighbor just bought a new ZTR and cut their grass with his new toy.
  7. crawdad

    crawdad LawnSite Bronze Member
    Posts: 1,939

    I forgot an EOW lawn this season, she called, "Are you broke down?" I gave her some flowers, she got over it. Hey, two bucks at Lowe's. Chicks dig me.
  8. Mikes Lawn Landscape

    Mikes Lawn Landscape LawnSite Senior Member
    from Texas
    Posts: 458

    My memory starts fading at 100 degrees and a heat index of 108 a few customers get forgotten.
  9. grassyfras

    grassyfras LawnSite Bronze Member
    Posts: 1,473

    Only the lawns 10 miles away.
  10. HOOLIE

    HOOLIE LawnSite Gold Member
    Posts: 3,981

    When they forget to pay me, I sometimes, accidentally of course, forget to mow their lawn...

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