I have this one account that I have cut for two years. She's pretty tight with a buck and I can never up sell anything. This year I offered a regement of fertilizer and weed killer for cheap and she again, said no. About three weeks ago when I pick up my check she asks if there is anything she can do for all of her weeds. So I say, I'll be happy to give her an estimate to take care of it. She says she doesn't want to pay me, but to do it herself but would I tell her how. She wanted alot of info. This is how I left it. I said to her that if she wanted to do it herself, she should go the garden center and talk to one of the experts there. She asked me why I wouldn't help her and I said that I spend alot of time handing out free advice and in my opinon, it's giving money away that I can't afford. She said that she may consider part of my advice as her cost of cutting her lawn. So I said, then the price of cutting your grass is going up. She ain't happy to say the least. I did it all as diplomatic as possible but I have feeling I may loose this one. Frankly, I don't think I care.