Friend Unhappy with our Walk

Discussion in 'Hardscaping' started by DVS Hardscaper, Jun 27, 2010.

  1. Moneypit

    Moneypit LawnSite Member
    Posts: 87

    Sounds like you had the ultimate combination for a nightmare customer.
    I love it when they all of a sudden become professional masons and yet they don't know the first bit of terminology that goes along with it.
     
  2. DVS Hardscaper

    DVS Hardscaper LawnSite Fanatic
    Posts: 6,401

    yeah - seems all our customers either worked as "landscapers" in college.....or they have an uncle out in Washington state that's a Stone mason...........




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  3. Junior M

    Junior M LawnSite Fanatic
    Posts: 13,539

    Havent done a job like that, but I am a subcontractor for a pool company.

    well I get a job to go change the sand in a filter, and put a new pump on.

    Well I do that and the pool company installed a liner and it wasnt ready yet so I couldnt start the equipment see if it leaked, so I left.

    Well they started the equipment, it was leaking so I went back, cut off the leaking valve, and made it better by installing 2 valves.

    I get a call that afternoon from the customer saying his pumps burnt up, no water is coming through. I said "well sir, it ran just fine a few hours ago. Whats it doing?"

    He said, "The trash inside is moving around, and theres no splashing of water and the valves wont open!"

    I said, "Sir, thats what its suppose to do. Thats as close to perfect and it can be without jesus himself doing it. And the valves handles should be straight up and down when they are open."

    He continued to argue saying, "Well my friend owns a pool company, and he says its burnt up and you installed the valves backward" I kinda chuckled and I told him, "the liner guys will be out to balance the pool later, I'll have them call you when they are on there way"

    So they did, and got ahold of the wife, and she said, "The pools flowing fine, but the pumps burnt up" I laughed! They got the wife and the husband at the pump, turned it off, pulled the lid off and water shot out. They said the husbands face went from all hardass to some beat looking dog. :laugh:

    He hasnt called me since. :laugh:
     
  4. tthomass

    tthomass LawnSite Gold Member
    from N. VA
    Posts: 3,496

    Didn't read it all, hope you got your $ out of it to cover you or go reclaim the stone while he's gone. Then let him go effin redo it and go effin buy the stone and then do a effin horrible job and realize how effin stupid he is.
     
  5. DVS Hardscaper

    DVS Hardscaper LawnSite Fanatic
    Posts: 6,401

    yep - paid in full! I got a deposit that covered the materials, and his wife paid the balance the day we finished.

    He has 10 acres, house sits off the road and I Can't really go on the property to see if he's redid it because he has 3 teenage kids, so there's always someone there.

    It's a shame, until this we hit it off great.


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