1. Missed the live Ask the Expert event?
    Not to worry. Check out the archived thread of the Q&A with Ken Hutcheson, President of U.S. Lawns, and the LawnSite community in the Franchising forum .

    Dismiss Notice

Get a load of this

Discussion in 'Lawn Mowing' started by jhawk71, Jul 8, 2002.

  1. jhawk71

    jhawk71 LawnSite Member
    Posts: 184

    One of my customers gives me a call today. She said that i was scalping in areas and wants me to use my 21. I said its because you dont water and makes brown spots in the yard. She doesnt believe me and thinks that my mower is making the grass turn brown. I know i am not scalping because the groung is perfectly level and my deck is set at the highest. I tried explaining that the 21 wont magically make the brown dead grass go away. They have a sprinkler system but wont turn it on. I have problems with this lady throughout the year like she wanted me to raise the deck when it was on the highest. I cut her every 2-3 weeks depending on how much rain we get. Thats the only way the grass grows. She just doesnt get it.
    Should i dump her or wait and see what she does when i show her that the 21 wont take the dead grass that needs to be watered away. If i do mow it with the 21 i charge her $25 normally and that with my 36 how much more should i charge to do it with the 21?
  2. scott's turf

    scott's turf LawnSite Senior Member
    from NH
    Posts: 949

    She thinks you are scalping with a 36"? I thought you were going to have 60" or something. How much longer will it take you with the 21"? How much more energy? Factor that in and try it if you really need the work.
  3. FrankenScagMachines

    FrankenScagMachines LawnSite Platinum Member
    from IN
    Posts: 4,739

    I don't know what to do about your situation, but how long does it take with the 36"? Figure out what your per hour $$ is with the 36", then figure how much longer it'll take with the 21" and charger her so that you're earning the same per hour with the 21" as with the 36", and maybe a bit more to compensate for the PITA factor :D
  4. Since you're only mowing once or twice a month and have had problems with this one before, I say it's time to let her go and you find something more profitable without all the hassles. I had one that told me she wanted me to use a 21" mower because my 36" wb was causing her sidewalk and drive to crack and shift but didn't want to pay more money. Result: I Fired Her! Now I have time for some upsells to existing customers that make me more $$.
  5. jhawk71

    jhawk71 LawnSite Member
    Posts: 184

    average with triming it takes me about 40-45 minutes with my 36 and about 1 hr and 20 minutes with my 21.
  6. fastrunner

    fastrunner LawnSite Member
    Posts: 96

    if this lawn is taking you 40-45 minutes with trimming with a 36 inch walk behind you should be making at least $35-$45. When cutting grass, most of us like to get AT LEAST $60.00 to the hour. Am I right, or am I off?
  7. dhicks

    dhicks Member
    Posts: 771

    I'd dump the account and let her find someone else to nag.
  8. jhawk71

    jhawk71 LawnSite Member
    Posts: 184

    On all my other customers i make good money 30-35 a yard that takes me about 30 minutes. So that is why i will be dumpng this lady at the end of the season probally. She is the only 1 that pay my rates. If i do do it with the 21 it will take me 30 minutes more how much should i charge?

  9. J. Davis

    J. Davis LawnSite Member
    Posts: 42

    I would look at the time spent on site. I would not get the small mower off the trailer for less than $35 and $45 or more on the big machines. (In your case - after taxes on this yards you have not made any money...wasted time):sleeping:
  10. Tvov

    Tvov LawnSite Bronze Member
    from CT
    Posts: 1,157

    Double the price. If you don't want her as a customer anyway, hopefully she'll drop you, and if she doesn't the extra money may make the pain in the butt extra work more worth it.

Share This Page