giving customers email

Discussion in 'Lawn Mowing' started by bobbygedd, Jun 1, 2003.

  1. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Posts: 10,178

    do u folks communicate with your clients using email?
  2. 1MajorTom

    1MajorTom Senior Moderator
    Posts: 6,074

    A good portion of our clients are elderly. Now that's not to say that I know for certain if they have internet access, but I believe a lot of them are set in their ways and just aren't up on technology. So we haven't really considered e-mail as an option.
  3. Clay

    Clay LawnSite Member
    Posts: 236

    Good question...

    Yes, and it has worked out great... I have even emailed their statement on occasion... Of course not everyone has email, but for those who do, why not use it?

    I have also been able to forward good stories that might relate to their landscape... My email is on my letterhead and would prefer my customers use that information medium...

  4. mowerman90

    mowerman90 LawnSite Bronze Member
    Posts: 1,491

    Of the aprox 70 accts I have, I e-mail statements to about 12 of them.
  5. Evan528

    Evan528 LawnSite Silver Member
    Posts: 2,144

    I have my email adress on my invoices and my business cards. Quite a few of my clients email me instead of picking up the phone when they have a question or a request for work. Works out well for me.
  6. TheGrassGuy

    TheGrassGuy LawnSite Member
    Posts: 103

    All my regular customers use email to contact me. Works great for me and I include my email address and web address on all correspondence and promotional material. I am starting to use email for invoices this year - no feedback on this yet though. I find it much better than phone messages and as stated before it is good for sending interesting articles or pertinent information such as water ban regulations.
  7. KenH

    KenH LawnSite Bronze Member
    from CT
    Posts: 1,622

    Email is great. I use it alot for design services. I email ideas, they email corrections, concerns, I email finished picture and we meet to finalize everything. Great timesaver, and I dont have to listen to that annoying phone.
  8. nelbuts

    nelbuts LawnSite Bronze Member
    from SW, FL
    Posts: 1,053

    I have through my server a seperate account for my business.
    it works pretty good as I email invoices to my clients who live in CAN
  9. GarPA

    GarPA LawnSite Silver Member
    from PA
    Posts: 2,585

    I have 2 customers who are both over 75 and insist on email for estimates and invoicing. Biiggg time saver and easy to file the correspondence. For those that want to use it, its extremely efficient for all of us.
  10. thartz

    thartz LawnSite Senior Member
    Posts: 486

    Some e-mails.Mostly from clients that travel a lot.So and so is coming for a party on such and such date can you....I like it because they do it at all hours of the day so the phone doesn't ring off the hook.Just check each morning.Really good for snow plowing.

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