I broke the drive idler pulley on my Ferris Hydrowalk while doing my own lawn yesterday (thankfully, I wasn't mowing for customers) when I briefly noticed a whiff of belt burning. I stopped and checked it and there was a little smoke, but it cleared up as quickly as it started, so I finished my pass and on the return pass I saw half of a (plastic) pulley laying in the grass that I just went over. I shut the mower down the picked it up and investigated to find that it was the drive idler. I pulled the part off and brought it to my Ferris dealer today. He greeted me by name asked what I needed and pulled another off the shelf, handed it to me. I asked if it was a waranty item and he said "yep, you're all set mr. gagnon". I said "great thanks alot and left". Even though it was nothing major, this left a lasting impression that I won't forget, and I will be glad to give them all of my business. No going to customer service deptartment, no lines, no questions, no paperwork needed, no forms to fill, no waiting. It made my day and I wanted to share it with you. I'm not sure if I'm allowed to say this (if not just erase this part), my dealership is Deerfield Sports in Remsen, NY.