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Good one - yet another Trugreen folly

Discussion in 'Pesticide & Herbicide Application' started by DA Quality Lawn & YS, Jun 12, 2013.

  1. ted putnam

    ted putnam LawnSite Platinum Member
    Posts: 4,539

    We did the same thing on 2 lawns in 2 separate routes last week. If it happens to us, it happens about this time of year. The guys get familiar with their routes and then I start working in the new sales for the year that are off schedule with their neighbors(most of the time I spray the first app because I do 99% of sales/service) No numbers on mailboxes or houses, and in attention by the techs can lead to this. I have to give the "pay attention" speech and try to smooth things over with those who received the unintentional application. That usually takes care of it for us.
    No malice, just an honest mistake...
  2. JBNC

    JBNC LawnSite Member
    Posts: 200

    I work for a large treatment company and stuff like this happens a lot unfortunately. When you're fertilizing and spraying 40 lawns a day you get in a hurry and make some mistakes.

    CHARLES CUE LawnSite Silver Member
    Posts: 2,093

    I can see how some of this happens I have never treated the wrong yard but I have gave the estament to the wrong house

    Some times there are no numbers on the houses and some times they put even numbers on the right and odds on the left and throw a odd number on the right. and some times human era

    Around here Truegreen runs around with pick ups and skid sprayers with marker dye. That stuff is nasty

    Charles Cue
  4. inzane

    inzane LawnSite Silver Member
    Posts: 2,365

    i did a wrong house when i worked for trubrown back in 2001. like 6 mailboxes and nobody had the number on the house. I went by the sales persons bad instructions.. however, still my fault i say. haha. to make matters worse, i got the truck stuck in part of there crap lawn trying to back up to get out of the driveway. had to get my manager out there to pull me out and had to put a few new pieces of sod there.. i left a note. I lived in the area and returned many times to explain to the person what i had done. that note was on the door for about 6 months before i gave it up.. lol. obviously abandoned house even though it didn't really look that way. nobody ever called to complain on that one. mistakes happen sometimes especially when your doing 60 damn lawns a day, we used to be pushed to the limit to hit those goals, and sometimes sh!t just happens.

  5. n3xus2

    n3xus2 LawnSite Member
    Posts: 7

    Pull up in front of the house. Check the address.
    Open tailgate and take out equipment. Check the address.
    Walking up driveway to backyard. Check the address.
    Walking down driveway when completed. Check the address.
    Write up invoice. Check the address.
    Walking up driveway with invoice. Check the address.

    I always preached this when I was managing a crew of trucks. It is very frustrating when it happens. However when it does happen you will always be judged on how you handle the mistake, not the mistake itself. Sometimes you can even gain a customer by mistake :)
  6. phasthound

    phasthound LawnSite Platinum Member
    Posts: 4,583

    I know I've seen photos of an incident like this on this forum. Hope it wasn't you. :) We've all had embarrassing things happen over years of service.

    I'll never forget driving past a property where a bucket truck driver forgot to lower his boom before driving away from a tree trimming job. Everything was OK except his truck was laying on it's side & he was stomping the ground, :cry:
  7. americanlawn

    americanlawn LawnSite Fanatic
    from midwest
    Posts: 5,859

    Call me old school >> (been doing this since 1978). We contact the customer after a competitor treated. He reads to us what was applied. Most often -- we "lose" the income for that application. So be it. Life rolls on.

    We never complain as to what company made the mistake. Cuz it's always an honest mistake.

    Call me new school regarding preventing mistakes .....

    1) We use GPS
    2) We have hand-written directions/descriptions on each route card
    3) We have a color photo of each property
    4) We have an aerial photo of each property (lot lines, etc, etc.)

  8. DA Quality Lawn & YS

    DA Quality Lawn & YS LawnSite Fanatic
    Posts: 8,895

    Sorry guys this Toogreen mistake was made despite the house numbers being CLEARLY located on the front of the houses. And there are only about 6 houses in this isolated development. I could list off the number of mistakes I have made in various areas, yes, but I can't see ever applying to the wrong lawn, or being in such a hurry I forget what lawn I am spraying. If you are in that much of a hurry you have too much business to handle.
  9. ted putnam

    ted putnam LawnSite Platinum Member
    Posts: 4,539

    It only happens here 2 or 3 times a year at most. When it does, they get the "finger wag":nono: along with a stern warning.

    Things change when you go from "Sole Proprietor" to "Manager" You will see some day.

    We use GPS and Google Maps as well. One of the mistakes last week was that my tech did the right house number but typed the wrong street into his GPS by mistake as he was making his way through his work for the day. Operator Error. He should have looked at the address on the invoice again... and then looked at it again before he pulled onto the wrong street.

    Photos, aerial views, etc... Not necessary IMO unless you are going through techs regularly. By the 3rd time that tech has run through his route, he should be familiar with it and anything other than a SOLID address and areas to be covered should not be needed.
  10. Ric

    Ric LawnSite Fanatic
    Posts: 11,956

    IMHO if you are that big that you don't know your customer's house you sure can't be giving Personal service. If you are sending John this time and Harry next time there is no way to give Proper service IMHO. Uneducated Technicians, High Over Head TV advertisement and Lowball price are straight out of the True Green sales manual and the Reason they are a failing company. Anyone who models their business after that can only offer the same crappy service IMHO. BTW If the shoe fits wear it.


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