I have a customer @ $35 a wk. Last year the tab got to $1100. I went to Small Clains and dropped papers on them. Two days later they pay in full, finance fees and all. So I run back to the court and cancel the suit before they even know about it. They're still customers this year and have been excellent payers. I know some of you would say dump'em and that I'm stupid. Today, in the rain , I'm cutting the back and something slashes the sidewall of the new tire. Standard procedure is go get a new one and charge the customer. Dealer charged $90, mounted. Ouch. I go knock on the door to lay down the bad news and she cuts me a check on the spot. Sometimes a little tolerance can go a long way.