I post my honest opinion on companies when I feel they could do better and I do the same when they do something outstanding too. I wanted to post about a recent experience from Landscape Lighting World. We had been buying some transformers from them late in 2010 because I really liked their Volt toroidal core transformers. Better bang for your buck than any comparable transformer out there. Well, one of them that we installed ended up with a tap that went bad. I think it was like the 14v tap or something. Just ended up getting sort of fried. I'm not sure why it happened because by the time it came to my attention, one of our technicians had already re-wired everything. I'm kind of thinking maybe he had wired it incorrectly before and put too much amperage on one of the hubs / runs. But no way for me to know for sure what caused it as it had already been re-wired when I got there. The client ended up wanting even more lighting, so we needed to upgrade to a 1200v transformer. So I ordered a 1200v and just replaced the fried 900v transformer with this new one, so we could add more lighting. So I was left with a 900v transformer that had a bad (fried, burnt) tap but otherwise still worked just fine. Since it had a lifetime warranty I decided to see if it was something I could get replaced. I was not sure if they'd even go for it, since it was plausible that it was our fault it happened to begin with. But Landscape Lighting World was very generous to take it back without any questions at all and ship me a brand new replacement unit. That's customer service! So Kudos to them for standing behind the products they sell. I would expect that kind of service from Unique or Cast because they're so dang expensive. But to get that level of service from a place who's prices are actually pretty affordable was a little unexpected. It's not often that you find a great price and great service.