Well it just goes to show, people ARE thinking about lawn service, even though that it has been really cold here in PA lately. Received a letter from a customer cancelling sevice. it said: Dear Matt and Jodi: I am writing you this letter to let you know that I will not be able to continue using you for my lawn service. I have been completely satisfied with the service you have been giving me; however, my finances have changed and I can no longer afford the luxury of having my lawn taken care of for me. I will attempt taking on that job with the help of my brother and brother-in-law. I wanted to let you know early enough so that you can get another customer to take my place. I want to thank you for the great job you have been doing for me. Sincerely, Dolly. Sooooo... first cancellation of the season for us. Nine years in business, and the only cancellations we normally get are when the customer checks into the cemetary. This was a good $$$$ account, sucks to lose it. Anyhow, I plan on writing her a small letter telling her we would be more than happy to service her lawn in the future if she ever feels the need. Do you ever contact your customers after cancellation?