A woman calls me a couple of weeks ago for lawn care this year. I give her an estimate over the phone for bi-weekly mowing. (Estimate over the phone is another thread. Have a system). Anyways, she agrees and we put her on the schedule and mow. I leave a contract for her to send back with payment. Call her the night after we mowed and she said we did an awesome job. We were scheduled to mow again this week. Get a call from her husband over the weekend saying he is back in town and will be doing it himself. I explain that the price I originally quoted was for a minimum of six bi-weekly mowings and I would have to charge X+tax. Anyways, he asked to confirm address to send payment and then says he needed some references from me from other people on his street. I WAS DUMBFOUNDED and LOST FOR WORDS. I said, " Sir, I've already serviced your lawn. What did you think and since you are going to be doing it now and not us, why do you now need references? He said, "I'll send that check". WEIRD!!!