Well, It isn't confirmed yet, but I may have gotten rid of my worst customer without even trying. She's the kind of customer that doesn't want anything done until it looks terrible. 2-3 weekl mows "as short as you can get it", snow removal "after I can't drive through it anymore". As a result of these work conditions she has been paying the same as my regular maintenance customers, but instead of having a nice looking lawn, it's burnt stubble and instead of a spotless driveway in the winter she has to slip and slide until its finally bad enough that she has no choice but to call me. I have tried telling her many times that her property could be in much better shape for the same money if she would agree to regular maintenance. Well, I don't expect her to call me again. Here's the story. A few weeks ago while I was trimming, she stopped me and asked if I could fix her phone line. Somebody had done some work for her and broke the line that goes from the box into the house. I spliced it and told her that it wasn't a permanent fix and asked her if she'd like me to fix it the right way at a later date. She said she would get back to me. A couple weeks later she asked me to fix it. To eliminate the splice I had to crawl under her house locate some slack in the line and wire it directly to the box. I was done in 1.5 hours. Then I cut her grass and trimmed for our agreed price. I charged her $30 for fixing the phone line and she got really upset when she saw the bill. As she hands me the check she shoves my estimate for some future services back at me and she complains about the price of fixing her phone. She says, "It takes me two days to make that much money", I think, "yah right, it doesn't take two days for anybody to make $30" but I say "I'm sorry, but I make $30 per hour for my time + more if I use machinery, I should have charged $45". Then she says, "You charge too much for around here, that is why you don't have very many customers here, most of us make social security and that's it", and I say "I'm not trying to be busy, I'm trying to run a profitable business." She says "If I knew it was going to be that much I would have had my son do it." I think to myself "Lazy SOB should have done it for you, for free, 3 weeks ago." She continues "The phone company would've charged only $10 more." I say "Then didn't I save you $10? I'm sorry that you're not satisfied with the price. Thank you for your business." I leave. I was boiling, but later I began to realize that I have been wanting to get rid of her cause she was far from the ideal customer. No extras, not interested in having a nicely maintained propery, poor working conditions, always focused on cheap price, poor representation of my work. My mistake was that I should have told her the price that she could expect to pay then she could have menally prepared herself or opt out, but what was she really expecting to pay if $30 was so upsetting? $5? $10? $20? Sorry, I don't take an hour and a half from my family for peanuts.