1. Missed the live Ask the Expert event?
    Not to worry. Check out the archived thread of the Q&A with Ken Hutcheson, President of U.S. Lawns, and the LawnSite community in the Franchising forum .

    Dismiss Notice

Got this cutomer who wants me to..

Discussion in 'General Industry Discussions' started by Outdoor_Maintenance_2010, Sep 1, 2010.

  1. I've been on Lawnsite since the beginning, and this is the best thread I've ever read. But BCLawns has the quote that should be cut in stone!

    What I've read was:
    1. Do your best (complete with tips on how to do it)
    2. Communicate well with your customer
    3. Charge for extras (even if it's only a dollar) because it sends a message to the customer.
    4. Even though the customer is always right, it's not always your fault when one starts to rebel.

Share This Page