Grasshopper 120 ztr mower Buyer beware

Discussion in 'Lawn Mowing' started by tims lawncare, Oct 24, 2006.

  1. tims lawncare

    tims lawncare LawnSite Member
    from flrida
    Posts: 16

    Buyer beware. I purchased a brand new 41" Grasshopper 120 series ztr. From the very beginning I did not care for the performance in which it cut. The deck was consistantly becoming unlevel, and it is my opinion that the front casters are to close together. The deck tends to scalp especially on side hill cuts. This mower does not come standard with anti scalp rollers on deck. The briggs engine also is hard starting when started for the first time when there is alot of moisture in the air. After 190 hrs the right hydro pump went completly out. The dealer took almost 4 weeks to install new pump and get the bugs worked out. While the mower was being serviced I contacted Grasshopper to see if they would give me a partial refund. I am totally dissatisfied with the product. They treated me very rude and totally shot me down. Beware of Grasshopper products and the manufacturer.

    I picked up the grasshopper mower yesterday. It has been at the dealer for 4 weeks. The dealer installed a brand new hydro pump. Ready for this. I started mowing the first yard with it and the brand new hydro pump went out. totally out. I have notified Grasshopper again. They will not even return my calls. I spoke to the receptionist 3 times today. She will not give me any phone numbers to contact a manager. All she said she could do is contact Mike Brown and he would call me back. I called her three times she told me Mike had been notified. He never called me. I asked the receptionist for her name. She said "I don not have to give you my name" Its kind of like the mafia, You dont need to know my name, you dont contact us we contact you. I will be contacting the owner Mr. Stan Guyer. I have exausted all my resources. Its time to go to the top.
     
  2. KrayzKajun

    KrayzKajun LawnSite Fanatic
    Posts: 10,742

    that sucks!! Hope everything works out!
     
  3. Jason Rose

    Jason Rose LawnSite Fanatic
    Posts: 5,858

    Well since we are just copy and pasting from one lawn mowing forum to the next, here was my post, again, lol.

    Sounds like you got a LEMON for sure. That model is totally new for G-hopper and I assume that since it's so much smaller than anything else they build its all different parts and hydros, ect.

    4 weeks to replace a Hydro is nuts. That should have been overnighted from the plant and installed the next day for a machine that's under warranty. Sounds like you have a LEMON for a dealer as well.

    Grasshopper really DOES make some awesome machines that are very long life and very reliable. I think bashing them over a bad experience with a "homeowner" scaled down machine is a little uncalled for honestly... Like any manufacturer they are going to do everything they can to make it work they way you like before even thinking about a buyback. If the dealer can't ever get it to work properly then IMO it SHOULD be bought back or they should offer you a new one.
     
  4. tims lawncare

    tims lawncare LawnSite Member
    from flrida
    Posts: 16

    Nowhere on the web sight does it claim to be a home owner machine. It does not claim to be a residential machine. This is right off their sight. Grasshopper 100 Series mowers combine economy with smooth handling and commercial performance. Ideal for small yards with narrow access, these small True ZeroTurn™ mowers take Grasshopper performance through the gate for a beautiful cut all around the house. Since 1970, Grasshopper mowers have become legendary for their comfort, performance and durability, and now there is a Grasshopper for smaller lots.

    • Small frame, entry-level equipment with Grasshopper comfort, performance and durable construction

    • The maneuverability of a walk-behind without the fatigue

    • Same deck converts from side discharge to optional DownDischarge™ mulching or PowerVac™ Collection

    • Built with the same robotically welded steel construction as the larger models

    Reliable, economical performance also features...
     
  5. tims lawncare

    tims lawncare LawnSite Member
    from flrida
    Posts: 16

    Grasshopper is working with me now to upgrade to a better machine. Just some confusion and impatience on my part. Sorry Grasshopper!
     
  6. lakeguy

    lakeguy LawnSite Member
    Posts: 16

    Hi,

    new here too. took over my dad's biz and all he has is grasshoppers. I've ran one all this season with no prob. what was up with your mower according to grasshopper?
     
  7. Grass Man

    Grass Man LawnSite Senior Member
    Posts: 272

    .... By chance has GRASSHOPPER changed HANDS?

    Thanks
    :rolleyes:
    .

     
  8. Jason Rose

    Jason Rose LawnSite Fanatic
    Posts: 5,858

    Grasshopper??? not at all.

    You mat be thinking Dixon that was also built in Kansas that was bought out by Husqvarna.
     
  9. tims lawncare

    tims lawncare LawnSite Member
    from flrida
    Posts: 16

    Somthing was clogging one of the hydro pump lines. The dealer thought is was the pump but it was actually a blockage in the line.
     
  10. Grass Man

    Grass Man LawnSite Senior Member
    Posts: 272

    .... It would be nice to know what that blockage was (or how in a new mower) or was it a kinked line?

    Thanks :)

    .
     

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