GRAVELY'S NEW X-FACTOR II DECK REVIEW!!! With Pics!!!

Discussion in 'Lawn Mowing Equipment' started by GMLC, May 4, 2013.

  1. mag360

    mag360 LawnSite Silver Member
    Posts: 2,446

    It's actually not an xfactor deck - it's the old Great Dane deck. You can run exmark, bobcat etc. Notched foil highlifts are what you want for rain and scag marbane don't bend as easily as some other brands or aftermarkets.
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  2. honda55

    honda55 LawnSite Member
    Posts: 172

    Thought I would update with my experience, my machine is in for warranty work (leaky air-seat) but I couldn't be happier with how gravely, or my dealer handled it. Mary lyn from gravely (their media service rep) contacted me after my post on here and took my name and info. She gave me a case number (which saved me and my dealer paper work) and she sent me a free hat. Obviously I am not happy the new mower is in for work already, but I understand that it is impossible to get everything right all the time, and I am ecstatic with how the process went. I will update with a review once I get it back and hopefully the grass grows sometime!!
     
  3. puppypaws

    puppypaws LawnSite Fanatic
    Posts: 8,854

    I think it's wonderful you've had such a good experience with Gravely's customer service, this is an area lacking in many businesses inside the US.

    I've never understood how a company cannot realize the number of sales that can be lost due to word getting out about their poor customer service.

    Taking care of one person properly, even if it cost a company money at that particular time, can be made up 100 times over from sales coming due to word of mouth, positive advertisement, of which is the best sales tool a company can ever hope to cultivate. This is simple business sense 101, which is easily taught if able to find people willing to accept the added knowledge.
     
  4. honda55

    honda55 LawnSite Member
    Posts: 172


    That is exactly why I chose gravely. I saw the examples of customer service (flying GlMC down to Florida to test a machine!) and constant posts trying to make customers machines better and fixed that it blew me away. No other brand even compares with customer service. I will update with my experiences once the machine is fixed and I actually use it to mow
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  5. honda55

    honda55 LawnSite Member
    Posts: 172

    Thought I would update you on the seat, it ended up holding air at the dealer. The wierdest thing. Anyway they got the kit from you gravely to correct a known issue but they did not have a chance to fix it. I have mowing season here now so I cannot afford to not have the machine so I took it back and will take it back in over the summer.

    I got a chance to cut my own yard. (Not good turf, just a mixture of weeds) but WOW! The cut was unimaginable. It was more level than a carpet. I never could have thought it would be this good. I am going out to mow after work this afternoon so we will see how she does on quality turf. It is supposed to rain also. (Hopefully I don't get caught but we will see how it does.)
     
  6. puppypaws

    puppypaws LawnSite Fanatic
    Posts: 8,854

    You will be well satisfied, guaranteed...Let us know what you think?
     
  7. ashgrove landscaping

    ashgrove landscaping LawnSite Gold Member
    Posts: 3,446

    Man you need some faststraps ol boy!!! That system is jenky at best EEEEK. :cry:
     
  8. mag360

    mag360 LawnSite Silver Member
    Posts: 2,446

    Lol 20,000 lb ratchet straps on the mini ex's trailer just to grab it from the dealer on short notice from a nearby job site. Could have been upside down and wouldn't have gone anywhere.
     
  9. allagashpm

    allagashpm LawnSite Senior Member
    Posts: 352

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  10. mowcrazy

    mowcrazy LawnSite Senior Member
    Posts: 872

    So far in have to say there is no comparison either... That is because in the past 14 years I've had not one carb issue leave me stranded. I decided to go efi 26 Koehler on my turf tiger and it has left me sitting several times. I hope carb doesn't go anywhere because I'm going back...... To busy for mowers down. It was fuel related.. Mower shuts off like you turn the key. Try to restart and you can hear the fuel pump is dry. Have to bleed the system takes a while it starts back up. Pisses me off when my tiger cats with carb motors are running circles around me.... Dealer can't figure out what's wrong
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