I posted a thread on 3/19/04 concerning a warranty problem with Great Dane (concerning an arm rest on a suspension seat). I finally got a response back from DJP (a Great Dane sponsor) on 3/29/04 saying "I have forwarded the information on to the distributor in Winston-Salem. They should be getting in contact with you shortly. I will give them another call just to make sure." As of today 4/20/04, I have still received no response from Great Dane. I tried sending a personal message to DJP and he has failed to answer my message. I tried Emailing Great Dane customer service from their website and they also refuse to respond. I wish I had known this before I purchased a Great Dane and I would be mowing on an Exmark. I guess the old saying is true "You get what you pay for". My best advice to anyone thinking about purchasing a Great Dane is, if you care anything about a warranty......go with an Exmark or Hustler. Now I know.