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Guranteed, are they not?

Discussion in 'Lawn Mowing' started by olderthandirt, Apr 21, 2004.

  1. olderthandirt

    olderthandirt LawnSite Platinum Member
    from here
    Posts: 4,900

    Put in a plant package a yr and a half ago for a couple and they looked great and the customers were happy. They hired someone last yr to put river gravel around them becoase they did not like my price. went past once in the early fall before there gurantee ran out and everything was fine. Got the call today 8 plants on the north side died and they want then replaced. Well I was in no mood to talk to them today so I said I would get back to them tomorrow. They were planted in nov. 2002 and I have had no contact with the people since, So what would you do? Replace if they paid for the plants or just tell them to quit wasting my time. I have no idea what killed them or if they were sprayed or if the weather got them, its been a yr. and 1/2 and the people don't live in my area or where I work so its an hr drive each way to go look at them, so suggestions people.

  2. mowerman90

    mowerman90 LawnSite Bronze Member
    Posts: 1,491

    You ARE kidding aren't you? One year max on anything I plant IF they have irrigation.
  3. hole in one lco

    hole in one lco LawnSite Bronze Member
    Posts: 1,793

    If it was me they'd be SOL 1 year thats it. But thats if i maintain them if not no guaranty
  4. joshua

    joshua LawnSite Bronze Member
    Posts: 1,226

    hole in one, you got that right on the maintain part. you don't know what could of killed them, exspecially salt damage after this winter, i have 15 shrubs that home owners killed because of over salting. on the guaranty, we don't guaranty period, i inspect all plants for diesease, insects, the roots, soil, and everything else at the site to make sure that that plant will survive and mature where we plant it.
  5. GrassFearsMe

    GrassFearsMe LawnSite Senior Member
    Posts: 340

    1 yr garuntee thats it, man its over the yearso you free and clear. Me i prefer the tailight garuntee, when you cant see my tailights anymore the garuntee is over.
  6. olderthandirt

    olderthandirt LawnSite Platinum Member
    from here
    Posts: 4,900

    I agree its 1 yr, but I can't believe she called and since my people skilled wore off long time ago and she is a nice lady how would you tell her? I' probably go the SOL route with a few yo momma thrown in but if any one can think of a kind way I would appreciate it

  7. Lawn-Scapes

    Lawn-Scapes LawnSite Silver Member
    Posts: 2,810

    How 'bout... Sorry Mrs so-and-so.. we can only guarantee the plants for a year.

    If that's not enough say it's because that's as long as our supplier will gaurantee them for.

    Maybe you can offer her a discount for new plantings?
  8. tiedeman

    tiedeman LawnSite Fanatic
    from earth
    Posts: 8,745

    No way would I replace them. My guarantee is for the season (year) that they are planted. Anything after that they have to pay.
  9. jbt

    jbt LawnSite Member
    Posts: 53

    What did you tell the customer about a gurantee? Only back plants for a year if you maintain the location
  10. GrassFearsMe

    GrassFearsMe LawnSite Senior Member
    Posts: 340

    Cut her slack on installation if you feel bad but dont do it for free.

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