Has anyone else bought a New Hustler Zeon

Discussion in 'Lawn Mowing' started by Hustler Zeon Owner, Jun 4, 2010.

  1. Hustler Zeon Owner

    Hustler Zeon Owner LawnSite Member
    Posts: 2

    I have owned a new Hustler Zeon for about two & a half weeks. It has been back at the Hustler dealer's shop for the past seven days. Being a total electric mower, it has given multiple trouble codes which stop the mower or prevent it from restarting if you happen to stop while mowing. The code that comes up the most often is 2A62. This is related to the handles not being properly positioned. I assumed it was a bad switch. It did it the first day I brought the mower home and took it off the trailer. Other trouble codes it has given are 2A65, 2 A61, 2A41 and 2A44. One of them is related to the seat switch so it's no big deal. This mower has a great cut, quite a novelty to use (being so quiet) and works great on my residential yard. The mower has been stranded out in my yard numerous times since I've purchased/used it. The last time I had to put wheel dollies on it, borrow a neighbor's trailer in order to take it back to the dealer. Unfortunately I had to go buy a used mower just cut my grass with since this one is so unreliable. When I purchased it, I knew I was being a pioneer of sorts with an electric mower but am sorely disappointed that my dealer is telling me nothing is wrong with it although they did recreate the problem once. I had some previous problems with a Hustler a couple of months out of warranty and swore I would never buy another. I've regretted purchasing it already. I'm interested in whether any other Zeon owners are having similiar troubles? Also whether anyone has had trouble with their dealer standing behind the Hustler product. I would expect even that Hustler would want to stand behind a on product since some tweaking/refining could be expected from something new.
    Thanks
     
  2. mowerconsultant

    mowerconsultant LawnSite Fanatic
    Male, from Syracuse, NY
    Posts: 9,760

    I am sorry you are experiencing the issues you are having.
    Can you please email me your information and your dealer information so I can look into this.
    Thank you.

    Pj
     
  3. JimQ

    JimQ LawnSite Bronze Member
    Posts: 1,139

    I don't think you'll find a lot guys here who have purchased a Zeon. Battery Run-time is still a limiting factor for those who need to cut grass all day long.

    I'm sure PJ and Hustler will do what ever it takes to make this right for you. Hang in there. It's just part of being on the cutting edge of technology. 20 years from now when all mowers are electric, you can brag you had one of the first.

    Q
     
  4. cutbetterthanyou

    cutbetterthanyou LawnSite Bronze Member
    Posts: 1,178

    I don't have a zeon but i have a hustler and my dealer was crappy like yours. All you can really do is find a new dealer, or contact hustler. I contacted hustler and they helped with the blow out problem i had, and they contacted the dealer about there lack of service. Luckly i have had no more problems, but if i do i hope hustler contacting them has gotten them straight.
     
  5. demhustler

    demhustler LawnSite Bronze Member
    Posts: 1,322

    Q, what day? it's 60-80 min top + recharge overnight...(8h)
    even if you put top-notch lithium - it's +- 30% range /or weight

    - good thing they (and ariens) pioneering in this direction (quick/opportunity recharge(50-70%dod), battery swap - could be a solution 4 some applications and a good start);
    - bad: loaders, carts, e-tractors(mowers) been here forever, so they not actually pioneering anything; with all available conversion to electric car kits on the market now - they could come-up with more reliable product
     
  6. Drive Master

    Drive Master LawnSite Member
    Posts: 1

    You can also contact Hydro-Gear. I think they designed the electric system for the Zeon.
     
  7. Hustler Zeon Owner

    Hustler Zeon Owner LawnSite Member
    Posts: 2

    This is an overdue update on my Hustler Zeon….previously I posted about a quirk with my new Zeon. I was mainly trying learn if other Zeon owners were having the same code issues since the dealer was unable to reproduce the issue….thus the initial delay in being able to correct the issue. Since then Jamie, Terry and John at Terry’s Tools have put in a lot of time researching the problem and working to resolve the issue. First of all the Zeon is quite a novelty to use being so quiet. The cut quality without the mulching kit is much better than my previous 44 inch Super Mini-Z. My neighbors have been very impressed with it. I’ve cut both my very thick and lush 491 Bermuda lawn as well as a small section of fescue in the back. It cuts both grasses well. The deck is designed where as it never clogs. I have a Kilowatt meter that logs the exact amount of energy that the charger uses. I don’t have the kilowatt dialed in exactly for my power rate yet but it appears it only costs about .70 cents to charge it for 80 to 90 minute run time. Very easy and economical to use. No noise (other than the blades that sound like a fan on steroids) and no fumes.

    My previous frustration came with the mower giving codes that prevented it from operating or being moved. And I was also frustrated that I thought my dealer was done investigating the issue…when in fact, the dealer has really stepped up to the plate in working diligently to resolve this issue. It appears it is related to the adjustment of switch that only occurs once the unit is hot and therefore made it difficult to diagnose. This is new technology, so extra time is to be expected. My dealer, Terry’s Tools and Rental in Cumming has gone way above and beyond in working to resolve this issue. As I said previously and as I told Terry the day I bought this mower, I had a problem with my previous Hustler just out of warranty and had not planned to buy another Hustler but ONLY DID SO because of Terry and Jamie at Terry Tools. I’ve since learned that Jamie is the go-to person for problems that other Hustler dealers and the zone rep may have trouble diagnosing. If this was a gas mower, it would have been resolved immediately. They are honest and straight forth to deal with and work very hard to resolve any problem there is with equipment they sell. I would not hesitate to purchase any product from them in the future because I’m confident that no matter what problem I have, I can count on them to make it right. The initial issue with the Zeon was of no doings of theirs yet they were in constant contact with the factory in working to fix it. They came and picked it up/re-delivered, they offered a loaner mower, etc. This was just a result of a new product and new problem that has to be tweaked on to resolve. This is to be expected from a new design. I also must speak highly of Hustler. Within an hour of contacting them about my frustration, I was contacted by a regional rep and a zone rep. Hustler obviously cares about standing behind their product and Terry/Jamie/John at Terry’s Tools are very concerned with operating a stand up business like you would expect from years gone by. They have a customer first mentality. They have been in constant contact with me with updates. The guys at Terry’s Tools have completely resolved my issues and I’m completely happy with my Hustler mower. I wouldn’t hesitate to purchase Hustler products or any other products from Terry’s Tools in Cumming, Georgia based on their excellent customer service.


    Thanks Terry's Tools and Hustler!!




     
  8. B Gillespie

    B Gillespie LawnSite Member
    Posts: 170

    I strongly considered one when I bought my Walker. I felt a little uneasy about riding the bleeding edge of Hustler's new technology. In a few years, I will likely own one or a similar model. Less noise and minimal environmental impact would be very nice.
    Posted via Mobile Device
     
  9. mggurley

    mggurley LawnSite Member
    Posts: 3

    Bought a Hustler Zeon demo yesterday to mulch an acre of grass at my residence. No mowing feedback until Spring, but the blade noise indicates a much higher blade speed than my 30 year old Hustler 261 is able to achieve. The minimum maintenance (keeping the charger connected during storage, checking the battery water level every 30 uses and a few grease points), comparatively lightweight (800#), and compact design appealed to me. Will let you know how it mows next year.
     
  10. mggurley

    mggurley LawnSite Member
    Posts: 3

    I am very pleased my dealer, Alan, of Henderson Turf and Wear, Milaukie, OR, convinced Hustler to issue me a 2011 price reduction rebate even though I purchased a Zeon mower in the last days of 2010. What a pleasant surprise! Hustler is smart to offer the Zeon at a lower price and accept a longer R&D payback period. I hope to provide operational feedback in a few weeks.
     

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