1. Missed the live Ask the Expert event?
    Not to worry. Check out the archived thread of the Q&A with Ken Hutcheson, President of U.S. Lawns, and the LawnSite community in the Franchising forum .

    Dismiss Notice

Has anyone experienced this?

Discussion in 'Lawn Mowing' started by Lee Homan, Mar 19, 2001.

  1. Lee Homan

    Lee Homan LawnSite Member
    Posts: 163

    Has anyone got a call to do an estimate and then showed up to find the work was already done? No call from the customer to cancel or anything? I haven't run into this this year but I had a few last year. One good sign is that they need the estimate as soon as possible. You tell them it's going to be a couple of hours before you can get by there and they say ok and you show up only to find the work has already been done.
  2. Chopper Lover

    Chopper Lover LawnSite Senior Member
    Posts: 288

    I have never had that happen to me, but I would surely have to ask what the heck was going on!

    Either one hand in the house does not know what the other one is doing, or you were being toyed with. I don't take kindly to being toyed with and that is what it sounds like happened to you.

    Good Luck, Mark
  3. geogunn

    geogunn LawnSite Gold Member
    from TN
    Posts: 3,010

    sure lee--this has happened to me. also, I've had the date cut and time specified to find that upon arrival it had just been cut. next time it happens, unless I get a call to cancel first, I am going to unload and cut.

  4. David Hickerson

    David Hickerson LawnSite Member
    Posts: 40

    Had happened a couple of times. Before you drive away talk to the family to see what happened. I can recall about 5 times this has happened and got 3 of the jobs still. Once the neighbor mowed the property with out the homeowner knowing. Another they had a mower but were looking for someone to do it for them still. The last was another company did the job but did it very poorly. I pointed out some areas that could of been improved on.

    I did tell one guy off for calling myself and a local friend up. We showed up at the the same time by chance. The guy said he was going to give the job to who ever showed up first. I left and my friend told the guy he needed to get some more gas and did not return. Who wants a customer like that anyhow.

  5. Just Cut

    Just Cut LawnSite Member
    Posts: 158

    I just came from doing an estimate, I was met in the yard by the lady of the house. She showed me the yard, I told her the price per time then she said that she really did not need any one to mow the lawn, And that she had a perfectly good mower that she use's and then walked away

    AVRECON LawnSite Senior Member
    Posts: 290

    How about this! I had a customer whose lawn I took care of for about 3-4 years, After every hurricane I'd call to check on them and ask if anything needed to be done, you know, let'em know that my customers are 1st priority after a major storm. Had a great repore with the guy, he had lunch with us a couple of times, that kinda thing. Any way I show up at his house one friday afternoon to mow the yard and it looked like it had been done. So I called him that evening asked if he had mowed the yard, he said no I hired somebody else to do it, claimed My work was not up to par last few times that I had been over. And then had the nerve to say " the bridge isnt completly burned". Oh yeah think again pal! Not a phone call to let me know or anything damn jerk! I know my work was good but you would think that if there was a problem he could pick up the phone and talk to me about it.
  7. Fantasy Lawns

    Fantasy Lawns LawnSite Bronze Member
    Posts: 1,913

    It happens ....but David's got a good point .....sometimes ...they just got it done ...if you have the # give a quick follow up call ....

    just had a lady early fall ask for a bid as her service had not shown up in over 2 weeks ...went bye left a bid ....call to confirm cut next day ....

    we show up & it's done ..I called to find out the deal ....tunns out her old company finally showed up without her knowing .....we still got the job ;->
  8. Lee Homan

    Lee Homan LawnSite Member
    Posts: 163

    I have called back on a few occasions but they already got someone. It's still nice to put them on the spot and listening to them squirm though.
  9. Twotoros

    Twotoros LawnSite Senior Member
    Posts: 494

    Yes. I have also had aerations lined up only to show up and the fertilizer co. the customer hired to spray had done it for more $$$. That has happened 4-5 times.
  10. Chopper Lover

    Chopper Lover LawnSite Senior Member
    Posts: 288

    Whether "per mow" or "annual" billing, my lawns are all contract lawns. I have included a "30 Day Clause" on all my contracts as follows:

    "The above specified prices and conditions for service are hereby accepted. Either party may cancel this contract by giving 30 days written notice. Late Payment may initiate the 30-day cancellation process of this contract at the discretion of (Your Name Here) without written notice."

    The customer signs underneath this statement. It specifies how a customer can get out of our agreement, but mostly protects me should I have a non-payer and need an out. Since I have discretion in my contracts to cut "as needed" I just move them back to a biweekly or longer mowing status to cut my losses yet still live up to my end of the contract.

    If you find this may be helpful feel free to use it.

    Good Luck,

Share This Page