So tonight about 9:00pm, because the day just couldn't have been any worse, I get a phone message from a woman that is obviously upset because we didn't come mow her lawn today as we told her we would do. She even kept her dog in the house ALL DAY LONG so it wouldn't get out of the gate when we where there. Bitched us out because "if we weren't able to get there as promised, a phone call would have been nice". I'VE NEVER TALKED TO THIS WOMAN IN MY LIFE AND HAVE NO IDEA WHO SHE IS. So, I call her back and ask if she really talked to me because I have no recollection of who she is. She recites an entire conversation we never had including that she has used us before (no record of her anywhere in my Quickbooks files), that I said Friday's were really busy for us so how about Monday instead (we don't cut lawns on Monday) and she asked us if it's still $35 per cut (it was, years ago). I told her I think she's got the wrong guy and she said "I WOULD NEVER MAKE A MISTAKE LIKE THAT" and as I was trying to, politely, tell her that yes, perhaps she did, she said "OH FOR CHRISTS SAKES, I'LL NEVER DO BUSINESS WITH YOU AGAIN!!!" and then promptly hung up on me. You know, it's one thing having somebody that you do business with being pissed off at you but a completely other thing having somebody pissed off at you for making a promise you never made. The moral to my story...I hope you had a better day than I had and if you didn't, I hope it end sooner than mine did.