I have a 14' dump trailer that one of my guys bent the rear doors on (go figure). Took it to JIFFY HITCH (a popular trailer/hitch shop in town). They said no problem will take about 4 or 5 days. OK, dont have much choice since the rear doors wont lock closed, so I leave it. Come back a week later on a Thursday, and get the (we had to order some parts) excuse, should be in by Monday or Tuesday. I needed the trailer to haul some pallets on monday morning so I stopped in, picked up the trailer did my business and returned it same day. All week goes by and I hear nothing. Stop back in the following Monday (its now been 18 days since dropoff). Desk clerk says its not done yet but the mechanic is outside if you want to talk to him. Go out, talk to the mechanic. I get "we should be agle to get to it this afternoon..." I said "should" its been over two weeks, the parts were suppose to be in last Monday/Tuesday. Its a week later now... and you "might" get to it today. He tells me "we're really busy you know... the holiday weekend and all.. blah,blah blah... besided hitch jobs take priority" I said, "so if another hitch job comes in I keep moving to the bottom of the to do list?" I cant accept that... I have a business to run myself and need my equipment. I think 2 and half weeks is plenty long enough to weld on two hinges. I would like to see the manager. Went inside to talk to the manager... and right off the bat she gives me this attitude about how there busy and repair jobs come last. I said that would have been nice to know in the beginning. I told her I need to have some kind of idea of WHEN so that I can plan my work schedules. I told her I though this was rediculous and that I feel like I'm getting jerked around. She says"it's was the holiday weekend and we had a lot of work to do, blah, blah, blah, I don't need any more stress, my husband just had a stroke, blah blah blah...." I said"I don't need excuses, I need my equipment, and if you dont want to fix it fine, I'lll take someplace else." She looked trait at me and said " FINE, then GET THE F*** OUT" -I told myself, self, what the heck just happen.... I was'nt even pissed yet. I told her I wanted to talk to her boss. So she calls someone and tells them what went down, and quickly admits to thim, "yes I did tell him to get the **** OUT", then she hands me the phone. The owner, confirms that their policy is repairs come last. blah blah blah, and if I want he would be happy to sell me the the parts to take elsewhere for repair or he would have his guy fix it today. Initially I was going to let them fix it since he assured me his guy would have it done today. But then I realized, he not once apologized or made any excuses for his managers behavior and disrespect. It almost seemed by his tone that he approved of her behavior. I baught the parts, paid for the labor/time thus far and left. Found a metal fabricator 2 miles down the road that can have it done in a day. Who by the way, told me he gets a lot of business from Jiffy Hitch, not to mention, they dont even have the equipment or know how to do this kind of work. Apparently he knows the head mechanic at Jiffy Hitch. What a crock! I can't believe this company is as popular as it is. I'm getting a sign made up for the back of my trailer. JIFFY HITCH "GET THE F*** OUT" If I could get away with it, I would send him a bill for the time and money I lost while my trailer was sitting at his shop. A$$WHOLE!