Scenario..I have a great paying customer that wants to go from a yearly rate to a per cut basis probably cause he thinks he will save money, we all know it works out the same over a calendar year. I've explained this to him. He may want to save a few bucks by going with a low baller. I would normally say adios amigo no big deal BUT he is in the middle of 5 other customers that I have a long term business relationship with, I'm afraid if I lose his business the word will get around and the dominoes will begin to fall. I would hope the loyalty of my other customers over the past 12 years would prevent this from happening but one never knows. Would you give him a discount in order to not rock the boat in the neighborhood? How would you know he wouldn't keep his mouth shut about a special deal? That's the dilemma.