Having back-up mower as a sales pitch, good idea or no.

Discussion in 'Lawn Mowing' started by monoshock, Jun 28, 2013.

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Does it help to tell new customers you have back-up mowers?

Poll closed Jul 4, 2013.
  1. Yes, it helps.

    4 vote(s)
    12.5%
  2. No, it doesn't matter, gust mow the dang grass.

    28 vote(s)
    87.5%
  1. monoshock

    monoshock LawnSite Bronze Member
    Posts: 1,312

    I always tell new customers that I have back-up mowers in case of break downs.
    Do you think this matters, or no?
     
  2. KrayzKajun

    KrayzKajun LawnSite Fanatic
    Posts: 10,742

    No. I doubt they care if you have a backup mower. Your breakdowns are not their worry.
    Posted via Mobile Device
     
  3. goel

    goel LawnSite Member
    Posts: 73

    You are expected to take care of business so a back up plan (mower/trimmer/equipment) is required.

    Your plan could be access equipment from a different source.
    Posted via Mobile Device

    A requirement is not a selling feature.
     
  4. personally, i would't care if you had a hundred mowers, i just want my grass mowed.
     
  5. Caddyshack Lawn Care

    Caddyshack Lawn Care LawnSite Senior Member
    Posts: 734

    I don't even mention my equipment. I just tell prospects about the convenience and the quality they can expect. I don't want them thinking about equipment breaking down, etc. I want them focusing on how nice their lawn looks.
     
  6. fastlane

    fastlane LawnSite Senior Member
    Posts: 347

    They might think you charge more to pay for the extra equipment you have.
     
  7. StanWilhite

    StanWilhite LawnSite Silver Member
    Posts: 2,085

    My thinking on this is that when you tell them you have a backup mower you're almost saying that "I'll cut your grass on time no matter what".

    That could come back to bite you in the butt if (I should say "when") an occasion comes around that causes you to be late with their cut (and sooner or later that will almost certainly happen).

    I can then hear them saying, "part of the reason we let you do our work is because you promised you'd never be late with our grass cutting"!

    Even though you may never come right out and say that, it can be taken as an implication (at least in their mind) that you'll always be on schedule.....no matter what . Guarantees and things of that sort seem to be stretched and distorted when push comes to shove and people are unhappy.

    Just my 2 pennies. :waving:
     
  8. monoshock

    monoshock LawnSite Bronze Member
    Posts: 1,312

    All good points. The reason I started telling new customers about the back-up mowers,is because I've had a few in the past say there old lawn man just up and quit because he couldn't afford to get his mower repaired in time to keep on schedule, and they had to scramble to get a new guy there before the grass got to high.
     
  9. Tunica

    Tunica LawnSite Member
    Posts: 124

    In cases like that I'd be prone to say I understand that could happen? So many people throw mowers in a truck and become the New Lawn company only to face the unexpected one day and then its over. My company is not a come of late company We know things can happen and do happen. We make every effort to ensure our equipment is in top shape and running order. When the unexpected happens and it will We have backup plans.
     
  10. larryinalabama

    larryinalabama LawnSite Fanatic
    Posts: 16,776

    Never had anyone ask if I have a back up mower.
     

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