I wish we could set a separate thread within the HBL member thread but oh well. So the original thread doesn't get too fragmented I thought I would start a second wish list 2012 thread Something I would like to see is prepaid shipping on warranty returns. There are a bunch of business's that do this. HBL isn't a monster size biz so they don't get the kind of wholesale UPS/FedEx volume discounts bigger places get but the wholesale rate is likely at least 25% less then the retail rate we get stuck paying. We are already out the labor for having to take down and replace faulty product. Sometimes the return shipping can be 1/3rd or more of what the product costs. I don't think it's too much too ask that we foot the bill for the labor hassle and HBL takes care of us on the shipping. It's much easier when a company emails you a return label and all you have to do is drop off the package at any UPS or FedEx retailer and walk away. HBL members could wait until the season is over and send all warranty product back at once to minimize the shipping costs to HBL. Footing the returns bill would be a good selling point for new members to show that HBL is willing to go the extra mile.