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Hiring The Right Consultant

Discussion in 'Business Operations' started by Rob Spread & Spray, Sep 4, 2004.


    HOOLIE LawnSite Gold Member
    Posts: 3,981

    Hey Rob,

    Getting licensed for next season is definitely in my plans. I'll admit I got turned off to treatments over the years. I used to be licensed at my old job, I just got tired of all the customers who didn't water and would call 2 weeks later with the typical "the lawn doesn't look any better now than before" complaints. I'd go to check it out and still see fertilizer granules everywhere. Part of the problem is people don't want to think about their lawns. That's why they hire us. Unless they are irrigated they tend to not pull out the ol' hose and sprinkler, and they blame us for not getting any results. And every customer seems to have some horror story about an LCO not putting anything down and leaving a bill for service.

    All you can do is be knowledgeable about the service you're providing, and stress the importance of watering to activate the chemicals.
  2. Rob Spread & Spray

    Rob Spread & Spray LawnSite Member
    Posts: 205


    There is only one way I have found to solve this problem and that is to educate the clients ahead of time and in writing.

    Do it verbally and in writing at the time of signing a contract (required here in NY) COntinue to do it on their invoices and with leave behinds, and then one more time in newsletters.

    This should cut down severly on calls from clients.

    HOOLIE LawnSite Gold Member
    Posts: 3,981


    I agree with you 100%. Another idea I had, and maybe some other guys do this, is to take pictures of the lawn periodically, so you have visual proof of progress. People never remember exactly how bad the lawn used to look 3 or 4 years ago.
  4. Rob Spread & Spray

    Rob Spread & Spray LawnSite Member
    Posts: 205

    I used to carry a Polaroid with me and keep those pictures in clients folders, but with the digital cameras today and email you could do some neat things to be proactive. I think it would take a combination of both you could leave the polaroids at the house at time of invoice, but then you have no backup.

    Anyone else have ideas they would like to share?
  5. Acute Cut

    Acute Cut LawnSite Senior Member
    Posts: 980

    Make sure your consultant has the TIME to actually meet with you. ALso, if he says he is going to do something and doesnt-- Notice the RED FLAGS! No sense getting so far and then falling short on the final approach i guess.
  6. ALarsh

    ALarsh LawnSite Silver Member
    from Midwest
    Posts: 2,412

    My father is a consultant. Get ready to pay up. I know the company he works for charges $1,250 per hour and he is busy year round. He flies out every week to different companies all over the US so don't think they can't find any work.
  7. Rob Spread & Spray

    Rob Spread & Spray LawnSite Member
    Posts: 205

    What kind of consulting does he do?
  8. alpine692003

    alpine692003 LawnSite Bronze Member
    Posts: 1,502

    Yes, what type of consultant should you hire?

    A business consultant?

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