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holy PITA

Discussion in 'Business Operations' started by Jimslawncareservice, Sep 28, 2012.

  1. Jimslawncareservice

    Jimslawncareservice LawnSite Platinum Member
    from mn
    Posts: 4,128

    Yes you are correct. She might get a cancelation letter for next spring. By the way it was all weeds not grass. That was my reply back.
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  2. jrs.landscaping

    jrs.landscaping LawnSite Silver Member
    from Maine
    Posts: 2,715

    Customers need to understand stuff happens. Even though we have backup trucks/mowers/trailers sometimes they won't cooperate either. Any customer that can't understand that... I refuse to work for.
     
  3. Jimslawncareservice

    Jimslawncareservice LawnSite Platinum Member
    from mn
    Posts: 4,128

    Update. I got the job done plenty early. I thought it would take 2 or so hours. It took 3 because of a bunch of volunteer trees growing all over. I also removed a bunch of maple leaves and trimmed a few shrubs. She was over excited over nothing. Still frustrating. I never saw her or hears from her the whole time, or after. I dont think its ever looked that good.

    It crossed my mind to do sub par work. But thats not me. So I did my normal top notch work.

    On a side note, my dump just had a blown fuse, bit luckily it did because the fuel pump was leaking and had a hole in it, plus my front fuel tank was about to fall off. I thought I hears something on the way to town. Must have been the strap breaking. Oh well, it will be fixes and ready to for leaves and of we get snow this winter.
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  4. easy-lift guy

    easy-lift guy LawnSite Gold Member
    Posts: 3,376

    Glad to hear you got your truck fixed. Your customer likes to play mind games with you and you must enjoy it to some degree since after your long explanation you still went out and serviced this account?. Will there be a repeat performance from your customer for your next update or will she be fired for someone else to have to deal with.
    I really do understand that people in this industry need to earn a living after expenses, but to put up with all the non sence and stupidity you have described is pretty much over the top. She may be your best account and she has trained you to put up with her regardless of your circumstances, I would never waste my time and effort for such a customer in the first place. Life is really to short to squander so much emotional capital over such a customer, IMHO.
    easy-lift guy
     
  5. C Jovingo Landscaping

    C Jovingo Landscaping LawnSite Senior Member
    Posts: 436

    Sounds like phone call didn't end well...hope you get paid! She probably didn't come out so when she gets bill she can say "I called someone else to do it, like you suggested, so I am not payiin!"
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  6. Charles

    Charles Moderator Staff Member
    Posts: 7,828

    Really! I would have went to her door before I started the job and checked out her attitude at that point. If she was still acting up then I would want to be paid in advance. I just don't trust :dizzy: customers
     
  7. Jimslawncareservice

    Jimslawncareservice LawnSite Platinum Member
    from mn
    Posts: 4,128

    She's in her 90s so she never really comes out. Every once in a while she will be by the door or window.
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  8. Jimslawncareservice

    Jimslawncareservice LawnSite Platinum Member
    from mn
    Posts: 4,128

    I'm going to write her letter that stuff can't go on this way. I'm expierenced and know what needs to be done and when. And I can not and will not give her a time during the day when I'll be there. If she can live with that, then I'll keep her. If not, see you!! I get tons of extras from her. Like last spring she was having a cow about her front lawn being seeded. I told her to wait a day. Nope a heavy rain came and washed some away, then she had a knuckle head spread some scotts crap killing the rest. So if I keep her i get to charge her again. I'm going to use that as an example in the letter, that if she listened and been patient she would have a nice thick front lawn instead of a dirt patch. I'll update with her response
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  9. easy-lift guy

    easy-lift guy LawnSite Gold Member
    Posts: 3,376

    As long as she keeps paying the bill, that is all that really matters. I am looking forward to your update.
    easy-lift guy
     
  10. TX Easymoney

    TX Easymoney LawnSite Platinum Member
    Posts: 4,063

    I focus on professional folks...not older folks..just a difference on where too focus
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