holy PITA

Discussion in 'Business Operations' started by Jimslawncareservice, Sep 28, 2012.

  1. Darryl G

    Darryl G LawnSite Fanatic
    Posts: 8,033

    I showed up at an account today and part of the lawn had been blown, a wheel blower was off to the side of their parking area and a backpack blower was on the patio. Nobody was home. I call my customer at work (I try to avoid that) and told him I came to service the lawn and that I saw the blowers out and was wondering if he was planning to do it himself or did he wanted me to service it. He said he wanted me to, so I did. No reason for a hissy fit. I have a few customers that will do part of their cleanups, especially right around the house, with their little electric blowers...no biggie. It's been 2 weeks since Hurricane Sandy and I'm now done with the lawns that were disasters and back to my normal cleanups which aren't all that normal either due to all the twigs...almost have to blow every square inch rather than picking up some areas with just the mower.
     
  2. Jimslawncareservice

    Jimslawncareservice LawnSite Platinum Member
    from mn
    Posts: 4,128

    I sure will. Should hear this week. Very relieved
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  3. Jimslawncareservice

    Jimslawncareservice LawnSite Platinum Member
    from mn
    Posts: 4,128

    Each incident is different. And the case in mine there's plenty of other crap that piled up from spring time. I just don't want to deal with it any more.
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  4. 32vld

    32vld LawnSite Gold Member
    Posts: 3,984

    This is how I would of handled it. First assumed they were doing some on their own. Not jump to conclusions and fire the customer.

     
  5. Jimslawncareservice

    Jimslawncareservice LawnSite Platinum Member
    from mn
    Posts: 4,128

    Did you read the entire thread? I think not.
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  6. Big Bad Bob

    Big Bad Bob LawnSite Bronze Member
    from zone 5
    Posts: 1,074

    The way I understand it, this was a long running PITA. This was just the last straw. Been there, done that, found myself happier, moved on to greener pastures. People like that are for beginners. It teaches you what to look for in a customer. We should be picking and choosing our customers. Not the other way around. Over a period of time, if we learn from the past, we are able to pick and choose because we no longer have to accept the PITA to stay in business. Of course, I am very happy being solo with a part time helper.
     
  7. Darryl G

    Darryl G LawnSite Fanatic
    Posts: 8,033

    I have read the entire thread and it seems to me that she was frustrated with you not doing what you said your were going to do and then giving her excuses. It almost sounds like you used this "incident" to get out from under a customer who expects you to keep a schedule and do what you said you would do. Just the way it looks from here from what you've posted about the situation. In any case, what's done is done and you're probably both better off.
     
  8. Jimslawncareservice

    Jimslawncareservice LawnSite Platinum Member
    from mn
    Posts: 4,128

    So being a couple hours late due to a broken truck is off schedule? It's not. I got that work done and then some in plenty of time. There were many other thing through the year that had nothing to do with scheduling or agreed work. Like when I reseeded her front lawn, then had someone spread weed and feed killing it? Or had my spray guy lined up at the same time? Had someone try to clean up the perenials in the summer? Way ahead of time. I know there's plenty of other crap. If you want to eat crap from people, be my guest.

    And yes, I've had customers start this or that which is no big deal. But when they have someone else doing it and not well, I don't want any part of them.
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  9. Jimslawncareservice

    Jimslawncareservice LawnSite Platinum Member
    from mn
    Posts: 4,128

    Oh, and after I signed her for service I found out the other guy didn't finish last season either. Quit in mid winter. So I'm not the only who canned her.
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  10. Darryl G

    Darryl G LawnSite Fanatic
    Posts: 8,033

    I stop sevicing all of my lawn accounts by mid winter!!!
     

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