Home Invasion a customer of mine.

Discussion in 'General Industry Discussions' started by jpp, May 3, 2005.

  1. ALAN'S LAWN CARE

    ALAN'S LAWN CARE LawnSite Member
    from IOWA
    Posts: 37

    We have a few elderly customers on our lists!!! I have one that stands above the rest though!! She had not called to renew her services for this yr!! She never missed calling same month and day every year!! I called her for 3 days in a row and never got an answer!! I have her daughter's # in my day planner (in case of emergencies) and gave her a call!! She hadn't talked to or seen her mom for couple days! She was gonna stop over to see her after work, but decided to try and call her!! She also didn't get an answer, so she called the neighbor to go see if he could get an answer! Nothing!! She decided to leave work early and go check on her! She found her on the living room floor!! She had fallen 2 days before and broke her hip!! She couldn't reach the door or the phone to get help!! She has now sold her home and is in a nursing home, but I talk to her every week! She will always hold a special place in our hearts!! She thanks me and my wife for caring enough to check-up on her when she didn't call!! It is all part of the job in my book!!! :D
     
  2. jpp

    jpp LawnSite Silver Member
    Posts: 2,128

    I agree with Stumper on this. She feels like you were more understanding to her father than she. Go figure.

    JP
     
  3. jpp

    jpp LawnSite Silver Member
    Posts: 2,128

    I have sent out three cards this year to spouses of my customers when their better half passed on. Sorry to hear about this. Do what you feel is right. I have some that when they go I will be at the funeral home.

    JP

    Alan's Lawncare,

    You are good man for checking up on her. She could have died from malnuriment (sp). What is up with the daughter not talking to her for a couple of days. If I don't see my Mom I at least call her. But I live 2 minutes away so that might be a little different. But I do see her every day.

    JP
     

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