So you've been called my Mr and Mrs Homeowner who recently moved into a newly built home and are tired of looking at the builder issued slabs and precast concrete steps at the front of their house. From your qualifying questions you gather that they have an idea as to what they want but have no clue as to what its worth and what it will take to get it done. They will need their hand held through the entire process. They are more interested in a quality installation versus a cheap price-so this begins to get exciting as thats the type of client you are after. They looked you up just like they did 5 other contractors, and you schedule an appointment to meet with them at their residence. My question is-How would you differ from the other 5 contractors that will be showing up at their door over the next week to persuade them to hire you? What do you do differently than the guy who shows up, takes measurments and says will call them or email them a price?