How do you handle customers?

Discussion in 'Starting a Lawn Care Business' started by Jenyss, Aug 2, 2006.

  1. Jenyss

    Jenyss LawnSite Member
    Posts: 22

    Hello,

    I had an unfortunate experience today. I had a customer call and accuse our company of billing them for 3 cuts that they said did not happen. When I checked the records, with him on the phone, I verified that in fact we did cut 4 times in July. He was very rude and continued to argue with me. Has anyone dealt with this and what are some good ways of handling it? I know " the customer is always right" but sometimes I feel like they are trying to scam us!
     
  2. grandview (2006)

    grandview (2006) LawnSite Gold Member
    Posts: 3,466

  3. Jenyss

    Jenyss LawnSite Member
    Posts: 22

    Hi Grandview,

    Thanks, I did find it. I like your smiley face and margaritaville...that sounds great!
     
  4. PMLAWN

    PMLAWN LawnSite Gold Member
    Posts: 3,535

    As BG would say -- Big shovel
     
  5. Splicer

    Splicer LawnSite Senior Member
    Posts: 992

    Simple...Take a pic each and every time you are there cutting and submit with the invoice...
     
  6. daveintoledo

    daveintoledo LawnSite Silver Member
    Posts: 2,587

    leave a company post it on the door when you mow, or...




    tell them if they dont trust you that they need to find somone else....
     
  7. StBalor

    StBalor LawnSite Senior Member
    Posts: 798

    get the 3 and get out. it will happen again.
     
  8. mak2

    mak2 LawnSite Senior Member
    Posts: 380

    THIS IS A PITA, you do not have time to deal with him. Next time it is time to mow his lawn dont. Pass out fliers during the time you would be mowing his lawn until you replace him with two good customers. There are people out there who will rip you off for the free mow, espically when it is hot. Bill him in a normal cycle, get the money you can and quit mowing his property. I used to think lthe customer is always right. Again some are rip offs, when someone seems to be a pain in the azz they are, dump them.
     
  9. Joe65

    Joe65 LawnSite Member
    from nj
    Posts: 93

    Ditto...........
     
  10. Ric3077

    Ric3077 LawnSite Bronze Member
    Posts: 1,113

    A wise man once said, "Go on take the money and run!" -Steve Miller
     

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