Hello, I had an unfortunate experience today. I had a customer call and accuse our company of billing them for 3 cuts that they said did not happen. When I checked the records, with him on the phone, I verified that in fact we did cut 4 times in July. He was very rude and continued to argue with me. Has anyone dealt with this and what are some good ways of handling it? I know " the customer is always right" but sometimes I feel like they are trying to scam us!