How do you prove you were there??

Discussion in 'Business Operations' started by LawnScapers of Dayton, Nov 2, 2012.

  1. LawnScapers of Dayton

    LawnScapers of Dayton LawnSite Silver Member
    Male, from Dayton, OH
    Posts: 2,573

    I just had a new client (new this year) email me and basically state that he didnt think I did 2 leaf clean ups at his house in Oct. My question is what do you guys do to prove/document you performed a service on a lawn.....when it could very well look like you were never there 1 hour after you leave....


    THanks


    I am thinking door hangers, small yard signs, phone calls, etc....
     
  2. Patriot Services

    Patriot Services LawnSite Fanatic
    Posts: 12,535

    Digital camera or cell phone. Has ended a few conversations real fast.
    Posted via Mobile Device
     
  3. Sprinkler Buddy

    Sprinkler Buddy LawnSite Bronze Member
    from Florida
    Posts: 1,187

    That sounds like a customer that needs to be replaced ASAP! I can't stand when they try pulling that.
     
  4. Bunton Guy

    Bunton Guy LawnSite Bronze Member
    Posts: 1,743

    I bought door hangers for real cheap. They have check boxes. I only use them for PITA customers.

    BTW. Be the bigger man and send that jack wagon a dear john letter. It will be the best feeling ever . Nobody needs that added stress!
     
  5. nobagger

    nobagger LawnSite Gold Member
    from Pa
    Posts: 3,065

    YUP! We installed on board cameras in our trucks for plowing because I got so sick and tired of a few people who couldn't get the concept of it's snowing 2"/hr and windy.....yeah, its going to look like we were never there an hour later! "Do ya want me to stream you the video to your email?" Customer..."No that wont be necessary, keep up the good work". LOL When you take pictures just make sure there's a time and date stamp on it. We do this for ALL of our fall clean ups if they aren't home and keep them all until their final bill is paid.
     
  6. newguy123

    newguy123 LawnSite Bronze Member
    Posts: 1,094

    I keep a running log of each customer I service along with the date and time. I could go back and tell you what customer I mowed last August (2011) on a Thursday at 9am. Having a running log should do the trick. Kind of hard to lie about 5+ months of writing times and dates for customers properties you took care of, especially when you can go back months and months.
     
  7. DEPENDABLE LANDSCAPING

    DEPENDABLE LANDSCAPING LawnSite Bronze Member
    Posts: 1,343

    Just had the same conversation with a customer.
    " wondering if your guys skipped me this week , if they did I'm sure they didn't catch it there are leaves everywhere"

    My response
    " as a matter of fact mrs. ........... We switched up mow routes this week, I mowed your property and yes I caught all the grass and leaves, even the row that you raked out of the beds onto the lawn"

    Her response

    " thanks Greg keep up the good work"

    Have a nice day,
    Good luck guys, it is all part of the game.
     
  8. nobagger

    nobagger LawnSite Gold Member
    from Pa
    Posts: 3,065

    Writing things down is good for your records but the customer can and usually will say "anyone can write that down". Just sayin' not much proof and the burden of proof is ALWAYS on you
     
  9. TempleLawnCare

    TempleLawnCare LawnSite Member
    Posts: 204

    Digital camera = fool proof billing. I have done it since day 1 and actually advertise it as part of my services. I do alot of vacation homes and they seem to really appreciate being able to see before and after.
     
  10. LawnScapers of Dayton

    LawnScapers of Dayton LawnSite Silver Member
    Male, from Dayton, OH
    Posts: 2,573

    Camera shopping tomorrow......thanks for the ideas....and also this customer is no longer on my roster....
    Posted via Mobile Device
     

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