How do you prove you were there??

Discussion in 'Business Operations' started by LawnScapers of Dayton, Nov 2, 2012.

  1. bjm95

    bjm95 LawnSite Member
    Posts: 52

    I had the same thing last summer. I put GPS tracking on my trucks. Employees know, so they dont stray, customers know when I ask them if they would like to see the gps report so they can see that we were there and for how long?
     
  2. LawnScapers of Dayton

    LawnScapers of Dayton LawnSite Silver Member
    Male, from Dayton, OH
    Posts: 2,574

    what does that cost.....and can the report be easily doctored??
     
  3. nobagger

    nobagger LawnSite Gold Member
    from Pa
    Posts: 3,065

    Gotch ya! We're trying every year to get our customer's on a 12 month full service plan and they all prepay for service, no payment or late payments = no service. We've weeded all the non paying or sketchy customers out (except for late paying property maint. companies) but been there. Good luck
     
  4. cuttin-to-the-Max

    cuttin-to-the-Max LawnSite Bronze Member
    Posts: 1,329

    This is why we do one maybe 2 cleanups the bill them out right on the spot.

    Yeah you'll always get those few customers that say you werent there... those are the ones that you drop ASAP.

    Dont even get me started on when we plow.... Those customers we MAKE SURE we "Clear infront on their garage well.." Im talkin' you drop the plow a minimum of 4 times infront of their door. JUST to make sure your "Clear down to the pavement."
     
  5. cpllawncare

    cpllawncare LawnSite Silver Member
    Posts: 2,659

    Just had a customer call about two hours ago, freakin 9 o clock at night to ask me why I hadn't serviced his yard, it's bermuda, so it's basically just a quick buffing out at this point, I'll return his call in the morning, if he insist I haven't serviced his yard, he will get the boot.
     
  6. bjm95

    bjm95 LawnSite Member
    Posts: 52

    The unit cost 400 and then 32.95 a month to track. I do it through Insight GPS. It has paid for itself many times over. Plus it really helps with job costing and time tracking. A lot of reports to help manage costs. The original report cant be editied but if you export to an excel doc you could.
     
  7. Patriot Services

    Patriot Services LawnSite Fanatic
    Posts: 12,536

    TG has GPS in their units too and it doesn't seem to stop their techs from ghosting properties if they know nobody is looking.
    Posted via Mobile Device
     
  8. TX Easymoney

    TX Easymoney LawnSite Platinum Member
    Posts: 4,068

    tell them to go out and look at the edging...they might not be able to tell so much from the lawn mostly due to little growth this time of year, but your edges should be pretty tight and a lot less leaves than the neighbors yards--

    then you ask them if it looks nice....or if it 'needs it'-
     
  9. Patriot Services

    Patriot Services LawnSite Fanatic
    Posts: 12,536

    Iva had a few over the years try this game. They will always maintain they are right. They will say all you did was edge or you just stopped to hang the tag, you can make that gps read whatever you want. I promise if you cave once they will try it again.
    Posted via Mobile Device
     
  10. caleb

    caleb LawnSite Member
    Posts: 4

    We were running into that problem a lot, not only with leaves, but with mowing as well. Some customers are out of town a lot, and some just want to get out of paying, so you really need a to be able to say emphatically that yes, you were there.

    One thing we started doing was putting out door hangers at every job with boxes checked for the work we did that day.

    The main thing I have found that helps is keeping pristine records so that when a customer says we weren't there, all we have to do is show them, not only the dates that we serviced their lawn, but the exact times. If you don't have the time to keep those kind of records, then private message me and I can give you some more tips that will really help you in this area!

    In the end, if that doesn't help, then you probably need to drop that customer.
     

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