How do you'll drop customers

Discussion in 'Lawn Mowing' started by clallen03, Jul 11, 2006.

  1. clallen03

    clallen03 LawnSite Senior Member
    Posts: 511

    I have a client that I have really gotten tired of. I send her a bill every month like clock work for the same amount. The problem is when it is time to pay she never sends her payment to me on time. I always have to call her about the payment and she says "When you come to cut the grass I'll have your check for you". When I get to the house she send her 9 yr old son out to give me the check 15 min after I show up. Im fed up with this client and Im ready to drop her. How would you'll go about it?

    Also Im having another problem with late paying customers. When they pay late, I suspend the service until payment is received. The problem with this is is throws my shecdual off big time and by the time I get to the the lawn it is over grown and take forever to get back to were it was. This month almost all of my clients paid late and now my schedual is out of wack. What do you'll do about this?

    Thanks
     
  2. chimmygew

    chimmygew LawnSite Senior Member
    Posts: 576

    Charge late fees and let them know that it is a problem that needs to be fixed ASAP.
     
  3. Brendan Smith

    Brendan Smith LawnSite Bronze Member
    Posts: 1,196

    for the most part, i don't bill. i have worked out secure hiding spots with all of my customers and for the most part, they're pretty good about leaving a check. once in a blue moon, someone will forget and all it takes is a reminder call and it will be in the mail or if it is more convenient, i'll stop by on my way home. i had one this year who "forgot" three weeks in a row, called him and told him "no check, no cut" and he swore it would be in the place we discussed. guess what? it wasn't. i did it anyway against my better judgement and finally caught up with him at 10:30 that night and got my check. he started talking about other stuff he wanted done and i let him finish. then i told him that it sounded interesting and i was sure there was a guy somewhere who wanted to do it for free, but it damn sure wasn't me. his jaw dropped, i got in my truck, and smiled all the way home. i cancelled another one last year by telling him "i simply don't have the time to give your property the attention it needs". i try to be nice, as i would rather not have anyone bad mouthing my business.
     
  4. ProStreetCamaro

    ProStreetCamaro LawnSite Platinum Member
    Posts: 4,133

    Charge late fee's to any of our 70+ customers and they will drop you right on the spot and get Julio, Juan or any one of 1,000+ hispanic LCO's in the area to do their lawn. I dont know how you guys survive with some of your "policys" because that shiat doesnt fly around here. We have about 5-7 that we have to go collect from every other month. They always pay but we have to physicaly collect at their front door. The thing is they never complain and they never fight about paying. They are just always late. Sometimes it is nice to go collect one day on 5-7 people and get 2 months worth out of all of them. Thats a nice little chunk of change in 1 day.


    Just remember guys. Your olny the lawn guy and your at the BOTTOM of your customers list of things to pay.
     
  5. Sandgropher

    Sandgropher LawnSite Senior Member
    Posts: 909

    I am the same as Brendan , secret hiding spots, no money no mow is the policy but if they forget(regulars) i will pick it up when going past next. *aussieflag*
     
  6. Ramairfreak98ss

    Ramairfreak98ss LawnSite Silver Member
    Posts: 2,210

    i have late fees too $5 but it works, if i have to call them up or stop service, theyll defnitly get a late fee.
     
  7. K&A Lawncare

    K&A Lawncare LawnSite Member
    Posts: 38

    If you are wanting to drop a customer in a non confrontational way increase their bill each month until they find someone new to use
     
  8. WJW Lawn

    WJW Lawn LawnSite Bronze Member
    Posts: 1,330

    No late fees...Camaro is right....you'll get dropped fast....but then again if you dont want the lady anymore....charge a late fee. Secret hiding places for me too...the customers that intend to pay dont care...and the ones that never intend to pay do care, but I dont care cause I leave.
     
  9. clallen03

    clallen03 LawnSite Senior Member
    Posts: 511

    Late fee or not it still screws up my schedual when I suspend services until payment is received. What do you'll do about that?
     
  10. Brendan Smith

    Brendan Smith LawnSite Bronze Member
    Posts: 1,196

    find more work. that is seriously not a smart a$$ answer.
     

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