years back, i was working a full time job, with massive overtime. AND trying to build a client base for my lawn service. needless to say, the light on the answering machine was ALWAYS blinking. it got to the point where i wouldn't even call them back anymore. whoever could "ride out the storm" and stay with me, became my steady clients , others cancelled, and understandably so. the overtime at my full time job was mandetory, and without notice, no way around getting people mad at me. i had a few customers who had become irate at one point, and i was sure i was on the verge of losing them. when i went to thier house to mow, i knew they'd be out the door screaming, and i was out of excuses. what did i do? i showed up wearing a neck brace. told them i was in an accident. thier anger turned to pitty, and i was able to keep them. how far will you go?