How Late

Discussion in 'Lawn Mowing' started by mtdman, Mar 25, 2004.

  1. mtdman

    mtdman LawnSite Gold Member
    Posts: 3,137

    How late will you return calls to customers? Is 8pm too late? 9pm?

  2. Randy Scott

    Randy Scott LawnSite Bronze Member
    Posts: 1,915

    New, perspective customers, probably not any later than 7:30 at night, unless they specify different with their message.

    Customers we've had for years, maybe 8:00 or 8:30, just because we have developed that type of casual business relationship. Although there are some I wouldn't, just because the way they seem to be.
  3. tiedeman

    tiedeman LawnSite Fanatic
    from earth
    Posts: 8,745

    the latest that I ever returned one was 9:15pm, but she was a night person and normally would call me at 9:30 to 10pm
  4. Trevors Lawn Care

    Trevors Lawn Care LawnSite Bronze Member
    Posts: 1,180

    i say 8 at the latest.
  5. work_it

    work_it LawnSite Senior Member
    Posts: 976

    I never call a customer after 8. That's usually their time to relax and spend a little time with the family or friends, and the last thing they want is to be bothered with business matters.

    LAWNS AND MOWER LawnSite Bronze Member
    Posts: 1,129

    I did return this one ladies call at 1 AM, but only because she had called me the previous 2 mornings at 5:30 am. She was price hunting so I didn't feel bad doing it. Regular customer, 9pm is the latest.
  7. rodfather

    rodfather LawnSite Fanatic
    Posts: 9,501

    9 PM unless they state something in the message they leave prior.
  8. dishboy

    dishboy LawnSite Platinum Member
    from zone 6
    Posts: 4,235

    Around 8:30 unless they think they are real important.
  9. proenterprises

    proenterprises LawnSite Silver Member
    Posts: 2,297

    9 pm unless they say any time is fine.
  10. Lux Lawn

    Lux Lawn LawnSite Silver Member
    Posts: 2,267

    I would say 9:00 unless they say something different.I have lady last year who would call me at midnight the night before here service day to let me know she wanted something done in her yard.

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