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Discussion in 'Lawn Mowing' started by mtdman, Mar 25, 2004.
How late will you return calls to customers? Is 8pm too late? 9pm?
New, perspective customers, probably not any later than 7:30 at night, unless they specify different with their message.
Customers we've had for years, maybe 8:00 or 8:30, just because we have developed that type of casual business relationship. Although there are some I wouldn't, just because the way they seem to be.
the latest that I ever returned one was 9:15pm, but she was a night person and normally would call me at 9:30 to 10pm
i say 8 at the latest.
I never call a customer after 8. That's usually their time to relax and spend a little time with the family or friends, and the last thing they want is to be bothered with business matters.
I did return this one ladies call at 1 AM, but only because she had called me the previous 2 mornings at 5:30 am. She was price hunting so I didn't feel bad doing it. Regular customer, 9pm is the latest.
9 PM unless they state something in the message they leave prior.
Around 8:30 unless they think they are real important.
9 pm unless they say any time is fine.
I would say 9:00 unless they say something different.I have lady last year who would call me at midnight the night before here service day to let me know she wanted something done in her yard.