How long should it take to get parts from Hustler?

Discussion in 'Hustler Turf Equip (Archived)' started by daytripper, Dec 26, 2007.

  1. daytripper

    daytripper LawnSite Member
    Posts: 30

    I ordered parts for my 260K over three weeks ago from the local dealer and have yet to receive them. I've called twice and he said he would call as soon as they came in. Obviously I'm in no dire need. but I'd like to get going on my machine, and am just wondering if this is normal for this company for future reference.
     
  2. mowerconsultant

    mowerconsultant LawnSite Fanatic
    Male, from Syracuse, NY
    Posts: 9,760

    I guess it depends on the parts you ordered...
    The mower you are ordering parts for is a few years out of production, so dealers aren't stocking as many parts for them.
    This post is over a week old, if you are still awaiting parts let me know.
    Also be aware that we were on plant shut down out in KS other than for emergency orders for almost the last 2 weeks.

    Pj
     
  3. daytripper

    daytripper LawnSite Member
    Posts: 30

    I had my dealer check and he said that they were waiting on one part and would ship everything when it came in. It has been 3 & 1/2 weeks at this point. Not a huge issue but I would rather get this stuff sooner than later.
     
  4. mowerconsultant

    mowerconsultant LawnSite Fanatic
    Male, from Syracuse, NY
    Posts: 9,760

    What part # are they awaiting?
    You should of had it by now.
     
  5. daytripper

    daytripper LawnSite Member
    Posts: 30

    which part(s) are on B/O but I'm still waiting.
     
  6. mowerconsultant

    mowerconsultant LawnSite Fanatic
    Male, from Syracuse, NY
    Posts: 9,760

    E-mail me the dealer information along with your information and I will look into this deeper.

    Pj
     
  7. daytripper

    daytripper LawnSite Member
    Posts: 30

    Ok, I got my parts today approx two months after I ordered them. I still need a 008532 pulley, I googled this part number and found it has been superseded to part number 520643 this pulley was used on the 251K with the 18hp Kohler Magnum. I also need the pump clutch idler arm assembly 443879 which also has a new part number of 529370. This clutch arm assembly is shown in the parts book on page 6-2.
    I am happy to have these parts finally as I can now get going on my project. The 20 HP Vanguard motor that I am using bolts up perfectly to the engine mounting plate holes, next step is fabricating the exhaust and I'll be doing that tomorrow from an exhaust system I bought on ebay .
     
  8. mowerconsultant

    mowerconsultant LawnSite Fanatic
    Male, from Syracuse, NY
    Posts: 9,760

    So you need 520643 and 529370 still?
    I will have our parts manager see whats going on.
     
  9. mowerconsultant

    mowerconsultant LawnSite Fanatic
    Male, from Syracuse, NY
    Posts: 9,760

    I show 008532 being replaced by 520361
    529370 is the replacement for 44387, is that what you need?
    Let me know ASAP so I can look into this.
     
  10. daytripper

    daytripper LawnSite Member
    Posts: 30

    I called Todd in service parts and he told me of the number change. I called my dealer and relayed the info. It seems to me that the ball was dropped at the distributor level. Hopefully I can get the pulley and pump clutch idler is short order. Too bad these parts are sitting on the shelf at the Hustler warehouse while I'm sitting on my hands for two months waiting for them. I called my dealer and stopped by several times during this period. Where did I go wrong? I'd like to know so I can avoid this situation in the middle of the mowing season. Maybe I should be using a dealer with a different distributor but I'd like to cultivate a good relation with someone local.
     

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