How long should it take to get parts from Hustler?

Discussion in 'Hustler Turf Equip (Archived)' started by daytripper, Dec 26, 2007.

  1. daytripper

    daytripper LawnSite Member
    Posts: 30

    the pulley and pump clutch arm assembly. I ordered them from my dealer (with the correct part numbers that I got from Todd in your service parts department) on Monday, February 4th. I'll let you know when they come in. Thanks for the follow-up.
     
  2. mowerconsultant

    mowerconsultant LawnSite Fanatic
    Male, from Syracuse, NY
    Posts: 9,760

    Ok.
    Let us know.
     
  3. daytripper

    daytripper LawnSite Member
    Posts: 30

    do you think I would be better of ordering parts form another dealer outside my area and have them mailed? The parts I need are sitting on the shelf in the Hustler warehouse, I have verified this twice. Am I the only one to have this problem? I'd love to know were I went wrong in this transaction.
     
  4. mowerconsultant

    mowerconsultant LawnSite Fanatic
    Male, from Syracuse, NY
    Posts: 9,760

    Please e-mail me again.
     
  5. karol

    karol LawnSite Member
    from ontario
    Posts: 99

    You're not the only one. It took almost 5 weeks to get parts for my trimstar. Certainly at least in my area hustler is not proving themselves. How can you run a business with this kind of service?
     
  6. daytripper

    daytripper LawnSite Member
    Posts: 30

    It took 12 weeks. It only took me a couple of days to get the machine together and up and running. I won't know how the Vanguard motor performs until the grass starts growing. Tomorrow I'm going to get going on restoring the backpac catcher. Heaven help me should I need any parts for it. Suggestions welcome.
     
  7. mowerconsultant

    mowerconsultant LawnSite Fanatic
    Male, from Syracuse, NY
    Posts: 9,760

    There is a large Hustler dealer that sold the largest amount of those units in the country for many many years, you need to call them, they likely have the parts in stock.
    Richey and Clapper in Sudbury.
    (978) 443-1333
    Other dealers don't stock parts for units they did not sell, or at least not a lot of them, a lot of the dealers in your area are new to Hustler in the last 5 years and never sold a 251 or 260 unit.

    Pj
     
  8. daytripper

    daytripper LawnSite Member
    Posts: 30

    I will give them a try. Parts that are not in stock shouldn't take 12 weeks to get if they are sitting on the shelf in the MFG warehouse. If this was my company I'd be chasing down this problem and making changes so it doesn't happen in the future. I feel sorry for the person or business trying to make a living with equipment that takes this long to get parts for.
     

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