a young man asked advice today, about collecting on a dead beat customer. i told him that different people, with different personalities, require different collection strategies. this, reminded me of a story: last year, i started this customer, he was very nice, soft spoken, a bit timid. he was a bit picky too. ok, i can deal with that. we had our differences on how it should be done, but managed to settle in nicely. my only problem with this guy was, he only wanted to pay cash. this is not real good, cus, well, u know, if thier not home, etc, u find yourself driving back and forth to get paid. and he was always late with the payment, but the first to call if it rained or something. well, so its the end of the month, and good old mr. w owes me $220. i tell him ill be by on tuesday, please have it ready. if yur not home, put it in the gas grill. he says ok. tues, he's not home, nothin in the grill but charcoal. call him, say, "hi, u werent home, i'll stop by now." he says, "no bob, not now, im very tired." i say , "ok leave it under the matt." he says, "no, its just not a good time." i say, "well, is everything ok? i mean, financially?" he says, "sure, no problem." i say, "well, when is a good time to come by?" he says, "ill call you, ill let you know." now, im pissed! i mean, payment is due, and you are gonna call me , when we already had arrangements, and u blew me off? not good. ok, so i start calling him twice a day for 3 days, it's never a good time. so, i call and say this, "mr. w, its bob again, from the lawn service. listen, i'm not trying to keep hounding you, but i'm in a bad situation here. i'm very embarresed , but here's my problem. as you know, i have two small children. money has been very tight, since my wife got sick and can't work anymore. i'm at the point right now, where i can't even buy diapers for the kids." he says, "o my god, why didn't you tell me?geeze bob, please, come by, i have your cash." i go over, knock, he says, "here bob, here is the $220, and an extra $5 too, i hope it helps. now you take care of those kids. " i said, "thank you sir, i really appreciate it, and i have a question to ask you. DO I HAVE AZZHOLE TATOOD ON MY FOREHEAD? now find someone else to cut your ratty, weed infested lawn!" and away i went.truth is, i wasnt broke at all, but, i wanted my money. has anyone ever gone a similar route to collect on a debt?