How Many Customers Do You Lose a Year To Moving?

Discussion in 'Lawn Mowing' started by MMLawn, Nov 19, 2004.

  1. MMLawn

    MMLawn LawnSite Gold Member
    Posts: 3,569

    Just wondering what others saw. As a whole I think we are good as we only lose about 2-3 clients a year to moving away either during of after the mowing season. What is the average you other guys are seeing?
     
  2. tiedeman

    tiedeman LawnSite Fanatic
    from earth
    Posts: 8,745

    about the same here 2-3 customers per year on average. This past year I lost two. Next year there are two places that I am doing maintenance for that are for sale. So that could be another two that I lose again.
     
  3. tinman

    tinman LawnSite Bronze Member
    from ga
    Posts: 1,348

    about the same. 2-3 . mostly renters.
     
  4. CamLand

    CamLand LawnSite Bronze Member
    Posts: 1,300

    2-3 sounds about right,the most ever was 10 in 2002,when layoffs started...
     
  5. 1MajorTom

    1MajorTom Senior Moderator
    Posts: 6,074

    This is a MAJOR downfall with servicing a good portion of elderly accounts.
    We lost 7 this year to moving, either they moved into an old folks home, or they moved in with a relative that could look after them.
     
  6. packerbacker

    packerbacker LawnSite Bronze Member
    Posts: 1,433

    I only lost one to moving in 5 years but ive had 4 die on me :(
    3 alone this last season.
     
  7. HOOLIE

    HOOLIE LawnSite Gold Member
    Posts: 3,981

    Around 5 or so, out of 65. But the owners sign up around 50% of the time, so that minimizes the loss. Of course the new owners of PITA lawns ALWAYS want to sign up...
     
  8. Duramax99

    Duramax99 LawnSite Member
    Posts: 203

    We usually lose 2 or 3 a year but 90% of the time we can sign the new homeowner. A good client relationship, will let the old homeowner sell the new homeowner on your service.
     
  9. rodfather

    rodfather LawnSite Fanatic
    Posts: 9,501

    Jodi, how is it that you work in an area that has so many old people? I know you have mentioned this in the past as well. Kind of curious since you're in PA...not Clearwater or St. Pete, FL.
     
  10. 1MajorTom

    1MajorTom Senior Moderator
    Posts: 6,074

    We live in an area comprised of a lot of smaller older towns. This used to be a big steel mill community. A lot of people retired from the mills, they live in older brick respectable homes, and they never moved to Florida. Stayed here where it's small town atmosphere, not much crime, etc.
     

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